Tag Archives: Metro North

Working On The Railroad: The Prequel

This morning’s post on commuter advocate John Hartwell was headlined: “He’s Been Working On The Railroad.”

That sent town art curator Kathie Bennewitz scurrying to the Westport Historical Society archives. She found this photo:

Saugatuck Railroad Station - construction

It’s undated. But an accompanying note says it shows “construction of Saugatuck RR Bridge.”

The sign on the right says “Slow to 10 M.”

The bridge was built well over a century ago. But Metro-North still slows down every day — unfortunately, everywhere from New Haven to New York.

John Hartwell Has Been Working On The Railroad

John Hartwell knows trains.

A longtime — and satisfied — commuter from Dobbs Ferry on Metro-North‘s Hudson Line, he was chagrined to find, after moving to suburban Boston, dirty trains without platforms, stations or parking.

The New Haven Line does have platforms, stations and (limited) parking. There are some new (lower capacity) (sometimes unheated) rail cars. Metro-North has slipped a notch or three from its better days.

And though Hartwell — who long ago moved from Massachusetts to Westport — is no longer a rail commuter, he plans to do something about the railroad mess.

In 2008 he ran for the State Senate. Transportation was a huge issue. He lost to Toni Boucher, but the next year earned an appointment to the Connecticut Rail Commuter Council. Created by the state legislature, it’s an independent advocacy board for the Metro-North and Shore Line East railroads. When the New Haven-Hartford-Springfield line is operational, that will be represented too.

During his 2008 campaign, John Hartwell (left) often met with commuters.

During his 2008 campaign, John Hartwell (left) often met with commuters.

Hartwell — now the council’s vice chair — admits that his major concern at first was the railroad’s economic impact on Fairfield County. But he quickly realized that in addition to maximizing Metro-North’s assets, the railway needed plenty of work — at many levels.

The basic infrastructure — tracks, bridges, catenaries — is 100 years old. An upgrade will cost between $3 billion to $7 billion. But no one — not politicians or taxpayers — wants to pay for it.

Senators Blumenthal and Murphy want to help, Hartwell says. Yet both lack clout. Their very senior predecessors — Chris Dodd and Joe Lieberman — “did virtually nothing.”

The railroad “is vital to the economy of Fairfield County, which is vital to the economy of the state,” Hartwell says. “But we always go begging, hat in hand. Hartford sees Fairfield County as an ATM. They want to get money from us, not give it to us.”

The Westport train station -- one of many important stops on Metro-North.

The Westport train station — one of many important stops on Metro-North.

Metro-North’s management is aging too. Formed 30 years ago from the ashes of Conrail, many of its top managers are retiring. Strong replacements don’t seem ready to take over, Hartwell claims.

“Clearly, Metro-North is failing,” he says. The woes of the past month — a 2-hour stoppage just east of the Westport station, in 2-degree weather; a long delay caused by human error that shut down the entire system — have just put a spotlight on a railroad that has been sliding downhill for a long time.

Trains run slower than in the past. There are fewer seats. “There’s a lot of frustration,” Hartwell notes.

Connecticut Commuter Rail CouncilHe wants the Rail Commuter Council to establish “a much stronger relationship” with the state legislature than now exists. Local representatives Boucher and Gail Lavielle have been “very supportive,” Hartwell says. Many other legislators are far less receptive.

The Council has heard plenty of complaints. But they are always looking for constructive ideas. To voice your opinion directly, email johnhartwell@gmail.com.

And Now, A Word From Metro-North…

Last night — for 2 hours — train travel throughout the region ground to a halt. Grand Central turned into the world’s largest waiting room.

Unfortunately for Metro-North, it was the 2nd straight night of trouble. The previous evening, a train with 200 or so passengers stopped between Saugatuck and Green’s Farms stations. It took a couple of hours for the (unheated) passengers to reach safety.

Today, Metro-North has issued an explanation — and apology — for last night’s fiasco. It may not make you feel better, but here’s what happened:

The two-hour disruption in service you experienced last evening traced to human error during an electrical repair project.

Metro-North logoThe computers that run the railroad’s signal system lost reliable power at 7:45 PM when one of two main power supply units was taken out of service for replacement. Technicians performing the work did not realize that a wire was disconnected on the other main power supply unit. This destabilized the power supply system for more than an hour until a backup supply could be connected.

At the time this incident occurred, there were more than 50 trains at various locations on all three lines. While the cause of this power problem was being identified and repairs were being made, Rail Traffic Controllers immediately took the safest course of action.  They instructed all train engineers, via radio, to bring their trains to the nearest station. This had to be done slowly, train-by-train, to ensure everyone’s safety. Trains were not allowed to proceed through switches until signal maintainers could respond and manually ensure the switches were lined up correctly.

All trains had light, heat and power during the disruption, and no customers were ever in danger. Customers were able to get off trains when they reached a station.

Train station drop shadowRepairs were made by 9 PM.  Once repairs were made, the computers needed to reboot before we could begin running trains again.  Trains began moving again by 9:30 PM. Full control over the signal system was re-established by 10:30 PM.  Significant delays continued throughout the evening hours.

This project should have been analyzed for risks and redundancy before it began, and it should have been performed in the middle of the night over a weekend, not when thousands of customers were trying to get home in cold weather.  While this specific incident has been addressed and an internal review is underway, we are also bringing in an independent consultant to examine how and why these mistakes were made, and to recommend any necessary changes to operating procedures and practices.

Metro-North customers deserve better.  We sincerely regret this incident and apologize for the inconvenience our customers experienced.

Permitting Railroad Parking

With Metro-North‘s power back (more or less) to normal, an “06880” reader turns his fire on the railroad parking situation.

He says:

As one of hundreds of residents waiting for a parking permit, I receive the daily $5 ticket. However, the police station is not open on weekends, or hours that a working commuter can use. If you are restricted to paying online, egregious late fees kick in.

Why can’t the town charge non-permit holders slightly more monthly, annually, etc.? Even charging non-permit holders double the equivalent rate that permit holders pay, we would save hundreds of dollars per year.

An annual pass is $325, whereas the $5 daily rate works out to $1,200 a year. There should be an option to buy a longer-dated pass at this rate.

train station parking

Also, mailing in checks doesn’t work for commuters who utilize the federal tax advanced commuter benefit accounts/flex spending accounts, and need to pay via credit card.

Another problem: I had to take my wife’s car one day. When you go to pay online, it’s only on one vehicle. I discovered too late that the 1-day $5 fee for my wife’s car turned into $75. There has to be a better way.

Paying almost 4 times as much as permit holders is fine. Just make it easier to pay, and not get hit with excessive fees.

“06880” readers: What do you think? Hit “Comments” to reply.

Welcome To The Real World!

This morning, hundreds of Staples seniors begin internships.

For the next month they’ll work at law firms, advertising agencies, research labs, non-profits, stores and more, from here to New York.

It’s a great taste of the real world, just before graduation and whatever lies ahead beyond high school.

But talk about bad timing!

Nothing can prepare a teenager for the real world like commuting — on one of the most chaotic days in Fairfield County transportation history.

Important Info: Limited Train Service, Tons Of Traffic

The Westport Police Department says:

Beginning tomorrow (Monday, May 20), 2013 Metro-North will run limited service from the Westport train station to points west. There is NO train service from Green’s Farms. Commuters should check http://new.mta.info/mnr/ frequently for updates.

Metro-North logoConnecticut DOT will operate shuttle buses from Bridgeport, with stops at Fairfield Metro and Fairfield train stations, and Westport as the terminus. This will have a significant impact on the Saugatuck station, as we expect most riders on these shuttles will board trains at Saugatuck. At this time Metro-North estimates they will run at about 75% capacity from Westport.

Heavy delays and high traffic volume are expected on local roads – especially if commuters from towns east of Westport drive here to board trains. If at all possible, car pool to the train station. It is expected that parking will fill fast and early. Additional police personnel will be on duty.

There will be limited shuttle bus service from Green’s Farms station to Saugatuck station for commuters who find themselves there in the morning and returning in the evening during peak hours only. Buses with limited seating will run a continuous loop to and from Saugatuck. This is separate from the CT DOT shuttle system. Please check http://www.norwalktransit.com/ for more information.

Finally, please note these important traffic pattern changes:

  • All Saugatuck station passenger vehicle drop-offs in the AM and pickups in the PM will be directed to Ferry Lane on the eastbound side of the station. Passengers can then use the tunnels to reach the NY-bound platforms.
  • Railroad Place will be used by incoming shuttle buses and local business traffic. If you are parking (while spaces remain), you may be stuck behind loading/unloading buses. Please be patient.

You CAN Get There From Here…

…but for the next few days, it won’t be easy.

Friday’s scary train wreck just a few miles east will play havoc with this week’s commute. The Westport and Green’s Farms train stations are closed. There will be limited service from South Norwalk to Grand Central, and full service from Stamford.

But parking lots at those stations — and others on the New Haven line — will be packed. And I-95 and the Merritt will be even more crowded than usual.

So “06880” is trying to help.

If you plan to drive to a train station, New York or somewhere along the way, and have room for riders — or if you seek a ride somewhere — click “Comments” below. Leave your contact info (phone, email, Twitter…). When a match is made and you want your comment removed, email me (dwoog@optonline.net) and I’ll take it down.

Similarly, if you’ve got any brilliant ideas on how best to handle the upcoming commuter chaos, click “Comments” to share with all.

Train station drop shadow

A Little Relief For Rail Commuters

Metro-North trains whiz past Westport with alarming frequency.

But there’s a bit of light at the end of the (train station) tunnel.

CT Rides — a service of the Connecticut Department of Transportation — now offers “guaranteed rides” to monthly Uniticket shuttle bus riders.

Ticket-holders needing a ride to or from the Saugatuck or Green’s Farms station because of an emergency — like illness, family crisis or working late unexpectedly — can call 1-877-CTRIDES. A taxi will provide station drop-off or pick-up — free.

Eligible commuters can use up to 4 rides a year. They’re available whenever New Haven Line trains are running, and the Westport shuttles are not (mid-day or evening).

No word yet on whether the service is available to commuters screwed over when Metro-North misses its Westport stop.

And The Train Kept A-Rollin’…

Today — just hours after yesterday’s “06880” discussion of Metro-North trains missing stops —  alert reader Geoff Smith heard this announcement on the 2:04 p.m. train out of Grand Central:

“Once again, we apologize but somehow we missed the Westport stop.  Once again,…”.

Geoff adds: “I thought it had to be a joke.”

Nope.

“Wishful thinking,” he says. “Let the complaints begin.”

Metro-North Pulls A “Fast” One

In over 20 years as a Metro-North commuter, alert “06880” reader Bob McGee thought he’d seen every conceivable commuting debacle.

Today, though, topped everything. Bob writes:

This morning I’m 5 minutes early for the 5:47 train from Westport to Grand Central. As I walk to the station I hear an announcement that the train will come in on the opposite tracks. The illuminated signs placed at intervals over the platforms reiterate this message.

No problem. I get my coffee, and walk to the opposite — the New Haven-bound — side.

The train is late. It’s always late. This isn’t Switzerland.

Eventually, in the distance I see a train headlight rounding the bend, headed toward us. But it can’t be our train. It’s on the other side. The side we were told not to wait for the train.

Wait! It’s slowing down! It’s going to pull into the station! Surely they’ll see dozens of people running on the other platform! Surely they’ll see that nobody is on the New York bound side to get on the train! Surely they’ll see!

They don’t.

In what must be the fastest station stop ever recorded in Metro-North history — rivaling an Indy 500 pit stop (did the doors actually open?!) — the train pulls away. Not one of the many passengers for the 5:47 out of Westport made it onto the train. Not. One.

But the illuminated signs that hang at intervals announce that there is “Good Service.” Must be. Says so right there.

In a follow-up email, Bob writes: “When told what happened, the conductors on the next train were incredulous.”

Bob finally made it to work.

Then he sent one final email:

I just tried calling Metro North to relate what happened this morning. After waiting for a few minutes on hold, a customer representative picked up. As I told her what happened — and I’m not angry about it — she cut me off and said, “please hold.”

Click.

She hung up on me.

Wow.

Hey, Bob. Count your blessings.

She said “please.”