Tag Archives: Westport Auto Craft

Question Box #9

Our Question Box is not quite full. But now is as good a time as any to empty it.

Unfortunately, I have almost none of the answers to “06880” queries. I thought I knew a lot about Westport. Now I see how clueless I am.

So readers: Please chime in with any additional information. Click “Comments” below.

If you’ve got a question for our box, email 06880blog@gmail.com.

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Why is cell service so bad at Staples High School, Coleytown Middle School and the beach? (Mark Lassoff)

That’s a technical question, far beyond my pay grade. But it sure is a vexing one.

We can send a telescope into the vast reaches of space. We can (with a bit of work) elect a speaker of the House of Representatives.

But we can’t figure out a reliable way to connect the internet to some of the most popular places in a well-populated, well-wired town?

Can you hear me now?

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In a similar vein, a reader moving to Westport asks for the best broadband provider: Frontier? Optimum? Someone else?

I’ll leave that to readers too. Please be specific — don’t just say “they both suck.”

At least today’s providers are faster than this.

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What’s up with the line of cars parked on the Birchwood Country Club side of Riverside Avenue (near Rive Bistro and the medical offices) every day? I can’t believe they’re parking for the train, or any of the nearby office parks. (Bob Mitchell)

I’ve wondered about that for years. As best I know, the cars belong to Westport Auto Craft, the highly regarded body shop. Apparently they get moved there from in front of and behind the building during the day, to make room for those being worked on.

However, few of them ever look wrecked. And I’ve never seen anyone actually moving one of the vehicles back and forth.

Riverside-area readers: If there’s a different or better answer, please let us know.

Riverside Avenue mystery.

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Why is the medical complex at Kings Highway North and Wilton Road called Fort Apache? (Arthur Hayes)

Hey! I (sort of) know this!

When it was built in the 1960s, its fencepost-like architecture reminded people of a Wild West outpost.

It was a daring — and controversial — look, for what was then primarily pediatric and general practitioner offices.

Today, there are many more controversial buildings around town. “Fort Apache” blends into the scenery.

Fort Apache (aka 125-131 Kings Highway North).

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What is your favorite Westport restaurant right now? And what’s your favorite one that’s gone? (Anonymous)

You’re kidding, right? Do you think I’d tackle this hornet’s nest alone?

Westport has a robust dining scene right now. Readers: Click “Comments” to let us know your favorites — and why.

As for long-gone: I’m not sure. But I sure wouldn’t mind traveling back in time for burgers from Chubby Lane’s and Big Top, or meatballs (and the ambiance) at the Arrow.

One of my many go-to Westport restaurants.

(“06880” answers questions — and provokes conversations. If you’re part of our online community, please support our work. Click here to contribute.)

Unsung Hero #253

A grateful reader — who requests anonymity — writes:

The panel covering the fuel door on my very old Volvo came off the other day, because part of the back had worn out. It was otherwise OK.

I called Volvo. They wanted $140 for a new and unpainted part, plus over $100 to then paint the new part — plus a labor charge (TBD).

I went to a place in Southport that wanted $100 to re-attach the fuel door. They asked me to make an appointment, and come back another day.

I then stumbled upon Westport Auto Craft on Riverside Avenue.

I had never been there before, and I did not know anyone there.

They were very, very busy. But Rich was very happy to help.

In less than 5 minutes Tommy had reapplied the part, and I was on my way.

And — get this — they did not charge me a penny.

Thank you, Westport Auto Craft!

I — and many others — have had great experiences there too. Westport Auto Craft is well deserving of this week’s Unsung Hero honors. If you know a worthy nominee, email 06880blog@gmail.com.

(You can be an unsung hero too — by supporting “06880.” Please click here to contribute.)

 

Student Driver Indeed

There must be a story behind this “Student driver” Volvo awaiting repair at Westport Auto Craft on Riverside Avenue.

But I’m not sure I want to know.

And One More Great Customer Service Story

blog - Westport Auto CraftI probably drove past Westport Auto Craft 10,000 times without noticing it.

In decades of driving, I never needed a body shop.

This month, I did.

A guy in a leased Lexus hit me on Main Street.  Visions of insurance company hassles and car rental headaches filled my head long before the cop arrived.

A visit the next day to Westport Auto Craft eased my mind completely.

Ron Bowler took care of everything.  He made calls to the Lexus dude’s insurance company — and knew all the secrets (including evading voicemail) to make sure they honored the claim.

He told me I had the right to a rental car, on the other guy’s dime (or hundreds of dollars).  He made sure I got the rental — even calling to arrange for it to be delivered to me when I dropped off my own.

Ron did it all with a smile, and good humor.  And, a few days later — exactly the day he’d promised — he called to say my car was ready.

It was as painless a collision experience as I could imagine.

All except leaving the shop.  Backing out onto busy Riverside Avenue was a near-death experience.

I almost became a return customer, 6 seconds later.