I probably drove past Westport Auto Craft 10,000 times without noticing it.
In decades of driving, I never needed a body shop.
This month, I did.
A guy in a leased Lexus hit me on Main Street. Visions of insurance company hassles and car rental headaches filled my head long before the cop arrived.
A visit the next day to Westport Auto Craft eased my mind completely.
Ron Bowler took care of everything. He made calls to the Lexus dude’s insurance company — and knew all the secrets (including evading voicemail) to make sure they honored the claim.
He told me I had the right to a rental car, on the other guy’s dime (or hundreds of dollars). He made sure I got the rental — even calling to arrange for it to be delivered to me when I dropped off my own.
Ron did it all with a smile, and good humor. And, a few days later — exactly the day he’d promised — he called to say my car was ready.
It was as painless a collision experience as I could imagine.
All except leaving the shop. Backing out onto busy Riverside Avenue was a near-death experience.
I almost became a return customer, 6 seconds later.