Toyota of Westport had a checkered reputation. Some customers swore by them. Others swore at them.
New owners re-named the dealership “New Country Toyota of Westport” — what is it, an emerging African nation? — but the changes go beyond the front door.
The high, imposing desk that separated service agents — sitting, Oz-like, in their own world — from lowly customers is gone. In its place are low, friendly desks, the kind bankers now use. (Not the best analogy, I know, but you get the picture.)
My appointment was 8 a.m. On the dot, my car was whisked into a bay — another new concept for the dealership.
And not only did service consultant Jessica Sandri arrange a courtesy ride home — she offered to bring me back too.
When I’m ready to buy a new car, I’ll start at New Country. Unfortunately, thanks to Toyota’s reputation for quality, that will be around 2019.
