Alert “06880” reader Terry Brannigan has a modest collection of vintage cars. He loves turning wrenches. And though he doesn’t mind waxing — well, they don’t call it Westport Wash & Wax for nothing.
Yet the other day, when Terry went to pick up a car, an attendant pointed out some minor damage. “It was truly an accident,” Terry notes. “No one’s fault.”
But it’s an old car — not easy to repair — and when Terry walked inside to talk with the owner, he prepared himself for a tough time. After all, no businessman wants to admit an employee screwed up. Right?
“He could not have been more sincere or accommodating,” Terry said. “He was not only willing to make things right — he insisted I take it to some place I trusted. He said if I wanted, he’d handle any bills directly with the repair shop.”
Terry headed to Bridgeport’s Dragone Classic Motorcars. They matched the unique paint color perfectly.
Not only did Westport Wash & Wax reimburse Terry immediately — they added coupons for a couple of free washes.
We hear so much about poor customer service. And why not? It’s easy to find fault.
How refreshing — and inspiring — to find a local business that gets it right.
Let’s hope this story drives a few customers their way.