Alert “06880” reader Terry Brannigan has a modest collection of vintage cars. He loves turning wrenches. And though he doesn’t mind waxing — well, they don’t call it Westport Wash & Wax for nothing.
Yet the other day, when Terry went to pick up a car, an attendant pointed out some minor damage. “It was truly an accident,” Terry notes. “No one’s fault.”
But it’s an old car — not easy to repair — and when Terry walked inside to talk with the owner, he prepared himself for a tough time. After all, no businessman wants to admit an employee screwed up. Right?
Wrong.
A typical scene at Westport Wash & Wax.
“He could not have been more sincere or accommodating,” Terry said. “He was not only willing to make things right — he insisted I take it to some place I trusted. He said if I wanted, he’d handle any bills directly with the repair shop.”
Terry headed to Bridgeport’s Dragone Classic Motorcars. They matched the unique paint color perfectly.
Not only did Westport Wash & Wax reimburse Terry immediately — they added coupons for a couple of free washes.
We hear so much about poor customer service. And why not? It’s easy to find fault.
How refreshing — and inspiring — to find a local business that gets it right.
Let’s hope this story drives a few customers their way.