Tag Archives: Quentin Row

As Railroad Place Changes, Quentin Row Moves

Four years ago, Suited.co opened on Railroad Place.

Owner Ryan Meserole was passionate about selling high-quality, hand-crafted suits.

He figured his location — directly opposite the train station — was perfect for his target audience. Men could stop in on their way to or from the city. Surrounded by restaurants, coffee places and cool shops like Indulge by Mersene, he loved the vibrant neighborhood.

Ryan believed in giving back. He donated to local charities and national relief efforts. He gave discounts — even freebies — to less-fortunate local teenagers, and inner-city youngsters.

Recently, he rebranded Suited.co as Quentin Row. His commitment to the community was as strong as ever.

But in just a few years, the community has changed.

Fewer people commute to and from New York, Ryan says — a function of both the changing nature of work, and the decline of Metro-North. And with longer train rides (and regular delays), anyone who can take a town car to the city is now driven in.

Even a small change like Goldman Sachs’ recently relaxed, more informal dress code has affected his business.

Ryan Meserole, in his store.

In addition — and crucially — Ryan says that Railroad Place has changed.

The closing of Commuter Coffee cut sharply into foot traffic. And — partly because of family issues — the long-promised renaissance of the area near the train station has stalled.

For all those reasons, Ryan will close his store at the end of May.

But he’s not closing his business. He’s redirecting it toward a new, more flexible version of itself. Call it Quentin Row 2.0.

A 22-foot mobile showroom will travel to area train stations, festivals and the like.

Ryan will also refocus his efforts online. He promises that in cyberspace, he’ll still offer the “concierge service” customers appreciate.

Quentin Row online.

He will still have a physical presence. When Sconset Square renovations are complete, Ryan will share space with Gino, his long-time tailor.

Ryan will also offer private appointments in his Riverside Avenue home.

He could have gone to the new Norwalk mall, Ryan notes. But he insists that a town like Westport deserves a “niche heritage brand” like his.

He feels sad leaving Railroad Place. He put a lot of money into his renovations, and he knows the loss of a store leaves a void.

He says the new tenant is an office, not retail.

“I don’t think that’s what the street was designed for,” he says. “But people shop differently now.”

Railroad Place, 2 years ago. (Photo/Lynn Untermeyer Miller)

Still, he knows his new operation will give him a better work/life balance. Since the coffee shop closed, he’s sat in his store and watched foot traffic dwindle.

He thinks little things could make a big difference. If the MTA put its ticket machines in the station house, instead of on the platforms, “people would see the stores,” Ryan says. “Now, they don’t know we’re here.”

Yet for Quentin Road, time has run out.

“But I still love Westport,” he says. “I’m not going anywhere.”

Except in his new, 22-foot mobile showroom. Coming soon to an event — or train station — near you.

Unsung Hero #78

The other day, a woman came into Ryan Meserole’s store.

He owns Quentin Row — formerly Suited.co, a men’s custom clothing shop on Railroad Place — so she wasn’t looking to buy.

In fact, she was crying.

Through her tears, she told Ryan that Sarah Kennedy had been her best friend.

Sarah Kennedy

Sarah was the owner of Cellar Workshop — a much-loved custom jewelry store that previously occupied the space opposite the train station.

The woman was upset that Ryan had changed the interior. It was all she had left to remember Sarah by.

Ryan chatted with her for an hour. As she got ready to leave, he said he had something that might cheer her up.

In the back of the building — where store owners and staff park — a sign said “Reserved for Sarah Kennedy.” Ryan got a screwdriver, took down the sign, and gave it to the woman.

Her tears turned from grief to joy.

Ryan says, “I realized then that I didn’t just lease any old space for a suit shop, in any old town. Westport is filled with legacies. Even though the signs on many buildings have changed, it’s up to local shopkeepers to share the stories of the past. I feel privileged to know and pass on the history of Railroad Place, and of Sara.”

So this week’s Unsung Hero is Ryan Meserole, and the many other local businesspeople like him — men and women who understand that being local storeowners means a lot more than just selling suits and jewelry.

It means you take something from this town. And then you give it back.

Ryan Meserole, with an apt saying on the wall of his store.

Tailor Meets Taylor

Ryan Meserole owns a great business on Railroad Place.

Suited.co — recently rebranded as Quentin Row — is a men’s custom clothing shop. Directly opposite the train station, Ryan makes commuters (and many other folks) look and feel great.

A couple of miles away, Michael Connors has a thriving business too. Taylor Place — named for its location, between the library and Tiffany — is a consignment boutique, with an ever-changing treasure trove of intriguing items.

We often think of Saugatuck and downtown merchants as competitors. But Ryan and Michael forged a connection that’s a model for small local merchants, wherever they are in town.

Not long ago, Ryan wandered into Michael’s shop. He wanted some vintage pieces for his window display.

Michael already knew of Ryan from “06880.” The consignment owner asked the custom suit guy a few questions about marketing. Ryan helped re-build Michael’s website, and gave advice on how to leverage social media.

Michael — who has a wonderfully artistic eye — helped Ryan redecorate his storefront. He gave Ryan some sharp-looking furniture.

There’s now green ivy on the bricks, a new sign and alluring windows. Soon, Ryan will add a barber, stylists and shoeshine in the back, ramping up the men’s style vibe.

Quentin Row is going all out to be a great neighbor. Starting this Saturday, Ryan is opening up some of his newly renovated space as a holiday pop-up. For example, Lynn Reale of Gypsy Bleu Jewels will showcase her line of men’s beaded bracelets.

Artisans, craftsmen and other cool people interested in exhibiting at Quentin Row should email Ryan@suited.co.

Quentin Row also offers a Black Friday special (November 23 to 26): Buy one, get 50% off the second.

Michael and Ryan share a passion for Westport’s small businesses. Wherever they’re located in town, the 2 owners don’t want them to leave.

“The Chamber of Commerce helps where it can,” Ryan notes. “But 1-on-1 connections like this — sharing talents, helping each other — can really help revitalize Main Street, the rest of downtown, and Saugatuck.”

A vintage piece from Taylor Place, now on display at Quentin Row.

The idea is spreading. Ryan says that other stores on the block — like The Flat next door — are also freshening up their looks.

“If you don’t evolve, you die,” he notes. “We have to make sure that people enjoy shopping local.”

“No one wants to see a store like ours, or Michael’s — or Savvy + Grace, The Brownstone or Indulge by Mersene — go out. We all need to work together. And we’re having a great time doing it.”

The holiday season is here. Our local merchants work hard to draw shoppers in.

Now, they’re working together — to sew together our town.