Tag Archives: Optimum Online

Cutting Cable: The Decision Tree

Last week’s post on Optimum drew plenty of comments.

Some “06880” readers recounted their own experiences. Others offered alternatives.

But none went into as much depth as this one, who requested anonymity (to avoid being barraged by questions). He writes:

We are probably one of the last in Westport. But we finally converted from Optimum Cable to streaming. We will save about $150+ per month.

We now use Hulu to get all live national and local channels. We still use Optimum internet and home phone service. We also subscribe to a range of streaming services, but this is a separate decision.

Here is why we made the change:.  

  1. The $320+ monthly bill
  2. The complicated need for multiple controllers for regular TV, cable, and streaming programs. Only one controller per television is required for Hulu.
  3. After comparing other internet services, we chose to keep the Optimum 300 mps service, which right now is by far the best in the area. Optimum also offers a 400 mps or 500 mps service for an additional charge. You must have a good, strong internet signal to use this streaming option (and other streaming services).
  4. We also have Eero Pro 6 network mesh installed to improve internet signals throughout our 3-story home. You can buy Eero at Best Buy. The system is easy to install; modules plug into regular electric wall outlets on each floor. We have 3 modules, and it does improve reception.
  5. Using consumer and certain technical reports, etc., we evaluated various streaming services (YouTube, Sling, etc.). We chose Hulu as the best with the live national and local networks, the common cable CNN, MSNBC, Fox, CNBC, local) channels, and other stations in place.
  6. In addition, the Hulu service has all the record, playback capabilities, and back episodes of television like Dateline, American Greed, CNN specials, unique programming, etc.
  7. The streaming services you choose are a separate decision. Most people will be okay with Amazon and Netflix. We have a lot of interest in others: HBOMax, Apple, Disney+, etc.

Here’s our decision process:

  1. I called Optimum. They sent me to the group responsible for those people that want to cut off cable service.
  2. Within a few minutes I was given an offer to reduce my BASEB $285 per month to $185 for one year. During my second call, they offered another $30 reduction in price. Discounts were all for just one year?  Some people may just want to stop here, and not go through with the total conversion. The decision to switch to digital here does not save you that much money. But what happens after one year? And we would still have 3 cable boxes and 2 controllers per television.
  3.  We asked about just retaining the 300 mps Optimum internet and landline only (my wife wants a landline), and received a $99 per month offer. In this case, we wanted to shut off the cable and return the 3 cable boxes ($11 each per month). An internet connection is needed to run the streaming services. After doing my research I discovered that Optimum is by far the best Internet service in our area. Yes, you would get to retain your Optimum e-mail.
  4. I changed over to Hulu, and worked with Hulu to make sure I understood exactly how to operate the Hulu service. It is very easy to use for live services, and offers many great streaming features including original programming.
  5. I left both Optimum and Hulu in place for 2 weeks while we tested the new Hulu service, and made sure we could operate all 3 TVs.  Hulu customer service is outstanding (and 24/7).
  6. We now need only 1 controller per TV. Digital operation is easy.
  7. I returned all cable boxes and controllers to the Norwalk store.

The financial decision is basically a wash; each service costs about the same.  But we decided to change because of the digital ease of use, one controller, removal of the cable boxes for every television, and Hulu’s much greater versatility in terms of live and streaming services and unique content…..

Other considerations: If you have televisions over 5 years old, you will have to add the Roku or Apple TV accessory to your set to adopt Hulu streaming. We bought a new digital Samsung 50-inch 8000 series television for $464 on Amazon. We put the Apple TV accessory on our older 50-inch Samsung. This Apple accessory also improves image quality.

The selection of streaming options like Amazon, Netflix, Disney+, HBOMax, AppleTV, etc. does not change this decision analysis. The selection of streaming services is a different part of your own financial decision.

(Here’s a decision that’s not hard: Support “06880.” We rely completely on reader donations. Please click here to help.)

Optimum Online: The Sequel

Last week, “06880” featured a hard-hitting story about issues afflicting Optimum customers in several Westport neighborhoods.

What happened next?

Randi Nazem writes:

After our story was posted, a reader commented with contact info for the CEO of Optimum.

My husband reached out, told him our issue, and sent him the “06880” article.

The CEO immediately sent word to all the head honchos  at Optimum, at the corporate level. Within an hour, the head of Optimum in our area called us. He sent a head technician out the next morning.

The tech did a ton of troubleshooting. He spent many hours testing each of our devices, to see what was causing the interference in our WiFi. They pinpointed the issue, and fixed it on Saturday. The same tech gave us his cell number, and said if there were any issues to call him.

All day Saturday all we had strong WiFi, with no drop in service. On Sunday, the same. S

On Sunday afternoon, the tech called to ask if all was ok. I told him all seemsed good, and that he fixed the issue.

But it didn’t stop there. He called again Monday morning, then stopped by to fix one thing he had forgotten to recconnect in my husband’s office. He went above and beyond anything Optimum had ever done for us.

After he left, the head of corporate followed up with a call. He said our bill will reflect a credit for the days we did not have WiFi. He also lowered our monthly bill by a few bucks. Did you know that if you have auto bill pay you get $5 off your monthly bill? We didn’t, and no one ever offered or told us🤣 )

Simply put, the service we have received from these top guys has been nothing short of top notch. We owe it all to “06880.” Thank you for taking time to post our issue — and to the reader who offered the CEO’s contact information too.

(“06880” is a full-service blog — and fully reader-supported. To help fund us, please click here.)

Roundup: The Saugatuck, Hook’d, Burying Hill …

Some of the most affordable housing in Westport is hidden in plain sight.

Two 2-bedroom units at The Saugatuck — formerly Saugatuck Elementary School on Bridge Street — will go on the market soon.

The Saugatuck is a senior complex (residents must be at least 62) that caps resale prices to ensure affordability for people with moderate incomes or below. The restriction last year was roughly $105,000 for a single person, and $115,000 for a couple.  There are no asset restrictions.

The property manager maintains a list of interested buyers, for sellers or their agents. For information on how to get on the list, email djallouk@thepropertygroup.net.

The Saugatuck (Photo courtesy of SmartMLS Inc.)


For the past few weeks, a range of readers have complained to “06880” about the Compo Beach concession stand.

Some emailers are angry. Some acknowledge that this is a First World problem. But there are enough of them that they can’t be ignored.

Hook’d took over as the concessionaire from Joey’s by the Shore in 2020. They did not open that COVID-plagued year. Last year’s opening was delayed too. Many Westporters gave the new operators the benefit of the doubt; replacing a 30-year beloved institution would not be easy.

But patience is wearing thin. Here’s a typical email:

“I was there on Tuesday with grandkids at 4 pm. NO ICE CREAM. The place looked empty of everything.

“One of the workers said there have been lots of complaints about running out of things. It has no atmosphere, and is the exact opposite of Joey’s. And the food is very mediocre. I had a terrible hot dog. Burgers are so so.

“Compo beach needs a great beach stand. Have you heard this from anyone else?”

Yes. Other issues include early and random closures, and no posted operating hours.

There’s this too:

“A little birdie told me when the manager sends his supply list, corporate cuts it to their liking. It’s so not Joey’s. Typical ‘corporate.’ They don’t care about us Westporters. Just their bottom line.”

One reader wonders why, even when no one else is in the place, Hook’d employees insist on taking a customer’s cell phone number, to text when it’s ready.

Readers: What’s your experience with Hook’d? What are they doing well, or poorly? Are there any easy fixes? Click “Comments” below.

Hook’d is open. But customers don’t always know when. (Photo/Karen Como)


Speaking of beaches: The Burying Hill pier/groin reconstruction job is done. The final construction crew left on Friday.

Before departure they poured a new, low cement wall in the parking lot, to keep vehicles from driving on the sand.

The new construction looks great, and the crew was efficient and engaged. Congratulations to all involved, for bringing this important environmental project to fruition. (Hat tip: Eric Bosch)

Burying Hill Beach pier. (Photo/Eric Bosch)


The Congregation for Humanistic Judaism hosts “Havdalah on the Beach” next Saturday (July 9, 6 p.m., Compo  Beach).

Everyone is invited for a short service, with folk and klezmer music. Guests can swap Jewish-themed books too.

The CHJ will provide homemade desserts and soft drinks. Bring dinner, adult drinks and a beach chair. There’s no need for a beach pass; tell the gate guard that you are attending the CHJ event, and follow the signs.

Havdalah at Compo Beach.


The next Westport Country Playhouse “Sunday Symposium” guest is Ins Choi. The writer of “Kim’s Convenience” — the play that inspired the popular Netflix series, and which is the next WCP production — will talk about the show, following the July 10 matinee.

The Sunday Symposium is free and open to the public. No performance ticket is necessary; just arrive 80 minutes after the 3 p.m. curtain.

Perviews for “Kim’s Convenience begin July 5, with opening night on July 9. For information on tickets and special offers, including discounts for students, senior citizens, educators, military, first responders, Indigenous peoples, professional playwrights and groups, click here.

Ins Choi


“06880” subscription news: Issues continue to plague readers with Optonline.net addresses,

WordPress and Optonline don’t play well together. The great folks at the new Optimum store near Fresh Market are working on the issue, but have not yet solved it.

If you know someone with an Optonline.net address is not receiving “06880,” ask them to email 06880blog@gmail.com. I’ll send a list of troubleshooting steps.

The easiest solution, of course, is to subscribe to “06880” using a different email address.


The renovation of Longshore may be years away.

But there’s a new addition, near ER Strait Marina.

The Kahuna waterslide popped up the other day. It serves summer campers.

Though plenty of older folks no doubt want to give it a try.

(Photo/Bruce McFadden)


MaryLou Bell died peacefully Thursday at her Westport home, surrounded by family. She was 83.

Born to Patsy and Antonette Doddo, she was a life-long Westport resident. She graduated from Staples High School in 1956.

MaryLou was a well-respected local banker. She began with the Westport Bank & Trust Company while in high school. She sun-bathed on her lunch breaks with fellow employees on the roof of the downtown building (now Patagonia).

Loyal customers followed her to newest bank branches in her capacity as branch manager. Through the years she worked with Connecticut Bank & Trust, the Bank of Darien, the Bank of Westport and others. She ended her career in 2012 at Fairfield County Bank.

MaryLou enjoyed New York outings with colleagues, taking in Broadway shows and dinner. Her vacations in North Truro on Cape Cod were special to her. She volunteered at the Sons of Italy Festival Italiano and Westport PAL’s annual golf tournament, and was a member of Westport Sunrise Rotary.

She was active in local politics during the 1970s and ’80s, with the Republican Town Committee and Save Westport Now. Her family says, “She enjoyed spending time at the Westport Senior Center, and sharing laughs with her friends and family. She was fiercely independent, a straight-shooter, and was never afraid to express her thoughts to others. MaryLou lived life her way.”

MaryLou’s family thanks her exceptional caregivers Millie and Thomasine for providing friendship along with compassionate care.

MaryLou is survived by her daughter Kathy )Scott) Santarella of Westport; son Bob (Marybeth) Stephens of Suffolk, Virginia; grandchildren Jordan  and Jamie Santarella, and Wesston, Tyler, Ashley and Will Stephens; sister and brother-in-law Annette & AJ Izzo of Westport; her brother-in-law Ray (Linda) Barry of Fairfield, and many cousins, nieces and nephews.

MaryLou was predeceased by her husband of 35 years, William Bell, in 2000, and her youngest sister Angela M. Doddo in 2001.

Friends may greet the family on Wednesday (July 6, 4 to 7 p.m., Harding Funeral Home). A mass of Christian Burial will celebrated at Assumption Church on  Thursday (July 7, 10 a.m.). Entombment will follow at Willowbrook Cemetery. In lieu of flowers, donations may be made to ­­­­the American Heart Association, or the charity of your choice.

MaryLou Bell


You’ve got to be carefully taught.

In the case of humans, that covers just about everything.

For tree swallows, it’s how to catch insects

The other day, a few babies awaited their mother’s lessons. She took each out, one at a time, while the others waited.

Nancy Diamond captured the scene, for “Westport … Naturally.”

(Photo/Nancy Diamond)


And finally … today marks the halfway point of 2022. (Well, any year actually. But this is the one we care about now.)

183 days are gone; 182 remain. It’s all downhill from here.

(We’re halfway through the year. If you haven’t donated yet to support “06880,” please consider helping. Just click here!)

Really, Cablevision?!

Last night, I was one of more than 700 Westport customers who lost power, because it was windy.

It was restored about 3 hours later (thanks, CL&P!).

When I got home this afternoon, there was a voicemail from Cablevision. My internet should be working, they told me — not that it was their fault, they added — but if it wasn’t, I should try to reboot.

And if I didn’t know how to do that, I should just go to www.Optimum.net.

I checked the date. Today is October 23.

Not April 1.

Cablevision logo