Mitchells may own 8 high-end clothing stores on both coasts. But since its humble beginnings in Westport 64 years ago, they’ve never lost their small-town, human touch.
As the son of founders Ed and Norma Mitchell, Jack Mitchell carries on the family tradition. He’s helped raise service to a new level.
Jack has written best-selling books about “hugging” customers and employees. He’s an internationally known speaker.
The other day, he sat on the Westport Library stage with me. We chatted about Mitchells, the state of retailing today, Westport old and young — and hugging.
Click below for our homey, half-hour conversation.