Anne Levine writes:
The other day, I decided to start my taxes.
Every year I go on the town website. I re-learn how to navigate to the tax collector, and access documents I need for my accountant.
For some reason, after trying 3 different browsers I could get on the site, but could not drill down to what I needed.
I called the tax office to see if they were having a problem with the site. Dennis Corsalini answered the phone. He said he was not aware of any issues, but would check it out for me.
Dennis Corsalini
He tried, and was also blocked out of what I needed. He said it just might be a system overload, and to try again later. But he told me to call back and ask for him if I had any further problems.
Later in the day I could access most of what I needed, but was still missing one form. I called Dennis again.
He said he would wait on the phone while I got back on the site, and would walk me through the process to get exactly what I needed. Done!
Then I realized there was even one more document I needed, that was not available on the site. I told him I would come down to the office to have them print it out for me.
He said that was absolutely not necessary. If I told him what I needed he would access it right then, and email it to me — which he did.
I told him I was very grateful for all the time he spent with me, not only to teach me how to use the site but to get all my tax documents.
He said that was just his job, and he was happy to give me all the time I needed.
I was pleasantly surprised how easy it was to work with Dennis, and how patient he was helping me get what I needed. He is my Unsung Hero today.
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Westport is looking for a new tax collector.