Tag Archives: Walgreens

Grateful For Walgreens

Nearly everyone here has a great, Westport business-going-the-extra-mile story to tell from the past few days.

Here’s mine.

Every month, my mother renews a hard-to-fill prescription. She’s come to rely on the Walgreens near the Southport line as her go-to pharmacy. No other drugstore seems to stock it.

Yesterday, I went there for a refill. The store was dark, but I pulled on the front door.

It opened.

A flashlight-wielding employee led me to the back. The pharmacist was busy — by cellphone light — calling customers to let them know their prescriptions could be picked up.

“Our phones are out, so they probably think we’re closed,” she said.

She stopped what she was doing, to help me.

She made calls to a number of other Walgreenses, in Connecticut and Westchester. She finally found one — in Greenwich — with the medication on hand.

Then she asked if I needed directions.

It was pitch black. I told her I’d find it myself.

I thanked her profusely.

As the first employee walked me to the front, the pharmacist was already dialing her next customer.

In the dark.

The Waiting Is The Hardest Part

Most Sunday mornings, I buy my Times at CVS. That early, the store is empty. There are no lines. And the staff — especially always-smiling Phil, just coming off a long shift — is friendly and helpful.

The rest of the time, the place is nuts.

But let an alert “06880” reader — a woman who wishes to remain anonymous — tell her tale.

I need to vent about the CVS pharmacy lines! Over the 3 years I’ve lived here, it’s gone from driving back from the doctor’s office, popping into CVS and picking up the prescription in less than 15 minutes, to now almost a 3-hour wait tonight.

I have a sick 1 1/2-year-old with an ear infection and needed to get a dose before bedtime. I was at the doctor’s at 2:15. They called in the prescription while I was there. So I went directly to CVS. I figured I’d have to wait a bit, but wanted it ASAP.

I waited in a ridiculously long line, only to be told it would be a 2-hour wait. I returned 2 hours later. They said my prescription hadn’t even been called in, which was untrue.

So they checked and discovered it had been. They told me 5 minutes, which turned into another half hour. By 5:30 I was rushing to get out of there and get the medicine in my son so we could all get some sleep tonight.

I was not the only sad story tonight.  There were many people almost traumatized by their individual situations and long lines. I asked the guy handing drop-offs what was going on. He said that since Walgreens stopped accepting express Rx (?), CVS now handles all of those customers. When I asked how they planned to address this increase in drug traffic, he shrugged his shoulders.

I think I’m about to take my business elsewhere. After spending an entire afternoon trying to obtain this prescription, it would have been more efficient if I had just driven to Fairfield.

Any thoughts on CVS? Walgreens? Achorns? Where do you get your prescriptions filled — and what’s your experience with customer service?

Meanwhile, don’t get me started on that CVS parking lot. Why do you think I only go there on Sunday mornings?