Tag Archives: Tricia Tierney

Unsung Heroes #38

It’s hard to love big box stores.

But it’s easy to love Barnes & Noble — at least, the Westport one.

Sure, since it opened here more than 20 years ago it’s knocked off independent bookstores, plus toy stores and music stores and gift shops. But the selection is so good, and the managers are so community-minded, that we don’t really blame Barnes & Noble itself for all that.

The store reaches out to local authors, and treats them exceptionally. Barnes & Noble also is there for every school fundraiser and educators’ event — and not just for Westport schools, but the truly needy in Bridgeport too.

The real reason we love Barnes & Noble though, is the people. It’s rare these days — especially at big box stores — but the staff genuinely cares about helping customers. Plus, they know their stuff. That’s a winning combination.

In 2016, youngsters enjoyed Barnes & Noble’s Harry Potter trivia event.

The other day, I had a rare issue with a return. I contacted Tricia Tierney, the community relations coordinator I’ve known for years.

Almost immediately, she made things right. She figured out the problem, and solved it. Then she went waaaaay beyond, making sure I was okay with the solution, and apologizing on behalf of her staff.

It’s fashionable these days to think the only folks who care about customers are local mom-and-pops. It’s important, every so often, to acknowledge the Big Guys when they show small-town service.

For well over 20 years, Barnes & Noble has been a big part of Westport, in all the little ways that count.

Oh, yeah: Thanks for bringing back those comfy chairs too!

For over 20 years, a familiar sight in Westport.

(To nominate an Unsung Hero, email dwoog@optonline.net)

Barnes & Noble Throws Itself A 20-Year Bash

When Tricia Tierney was hired as Barnes & Noble’s Westport community relations coordinator 20 years ago, the bookstore had just replaced Waldbaum’s in the Post Plaza shopping center.

It moved there from smaller digs a few hundred yards east — where Pier 1 was (until recently) located.

Much has changed in 2 decades. The toys and gifts section grew exponentially. Children’s books got their own separate section. The music department saw the decline of CDs, and the resurrection of vinyl. Something called a “Nook” took over the front of the store.

To celebrate 20 years in the same location, Barnes & Noble has remodeled. Music area walls have come down. Comfy chairs — which vanished a while ago — returned. The Nook tables are gone.

Overall, it looks and feels much more open.

Barnes & Noble, after remodeling.

Tierney has seen other changes. In the beginning, she spent much of her time arranging author readings.

J.K. Rowling was here in 1999 to promote her 2nd Harry Potter book. “It was like having a Beatle,” Tierney recalls. The line wound around Purple Feet. Rowling sold over 1,000 copies — and looked every child in the eye.

J.K. Rowling in Westport, nearly 20 years ago.

Martha Stewart spoke several times. Julie Andrews, Christopher Plummer and Frank McCourt appeared too. (Full disclosure: So did I.)

These days, there are far fewer author readings. Tierney now has a different job — community business development manager — and is more involved in book fairs, and school and business events. (GE moved to Boston, but still orders books for meetings through the Westport store.)

Tierney has developed strong relationships with area educators, in both the Westport and Bridgeport school systems.

Saugatuck Elementary School staff members, at a Barnes & Noble book fair.

The “community” in Tierney’s two titles is important, she says.

“From the start, we wanted Westport to know that we were part of the town — not just a big corporate store,” she says. “We still do.”

She is proud that when people hear where she works, they exclaim, “I love Barnes & Noble!”

Tommy Greenwald

This Saturday (May 6, 10 a.m. to 4 p.m.), the store marks its 20th anniversary in Post Plaza. They’ve planned special story times and crafts for kids (including a make-your-own instrument activity). Young musicians will play. Wakeman Town Farm will bring animals. Food trucks — and a frappuccino bar — add to the fun.

And even though author appearances are now rare, local writers Tommy Greenwald, Michaela MacColl, Hans Wilhelm, Ramin Ganeshram, Christine Pakkala, Elizabeth Menke and Elise Broach will greet readers and sign books (12 to 2 p.m.).

Sure, Barnes & Noble — along with the internet, other technology (including the Nook) and many other factors — helped drive small, locally owned bookstores out of business.

But the Westport store has been an important part of our community for more than 2 decades. They’ve showcased local talent, supported tons of town causes, and helped many organizations raise money (holiday wrapping, anyone?).

On Saturday, Barnes & Noble celebrates that remarkable achievement.

Youngsters enjoyed Barnes & Noble’s Harry Potter trivia event last year.