Tag Archives: Optimum

Roundup: Showers, Library, Cash, Kayaks, More


Staples High School is open today (Monday, August 10) from 10 a.m. to 2 p.m., for Westport residents to use hot showers. Everyone must bring their own towels and toiletries. The Community Emergency Response Team will assist with scheduling and social distancing.

Yesterday, CERT volunteers delivered food to seniors in need.

The Westport Library is open from noon to 6 p.m. today too, so residents can charge their devices. Everyone must wear a mask, maintain social distance, and limit their stay to an hour.


Need a place to work?

Office Evolution — the work space in the office building opposite fire headquarters — offers a low rate for this week: a $50 day pass for a private office; $25 for socially distanced co-working, with no additional or hidden fees, and free Starbucks coffee! (Strict safety protocols are of course in place.)

Interested? Email Westport.CT@officeevolution.com or call 203-635-8770 and leave a message. They respond quickly. For more information on Office Evolution, click here.


A reader writes:

“Hocon is a big problem. This is the second storm where they  let us run out of propane when we have a partial generator. My husband started calling them Thursday to say that we had 55% in the tank and would run out by Sunday. He called Sunday 5 times explaining that we’re not getting power till Tuesday midnight or Wednesday. They promised to come today, without an estimated time, but never came.

“I have a heart condition, atrial fibrillation that gets very exasperated by heat.  We have a couple of fans going. When the generator dies, which will happen within the hour, we will have nothing to deal with this heat, and tomorrow’s heat.

“It’s so frustrating to have invested in a generator and not be able to get propane when we need it. This is so upsetting.”


Like many Westporters, John Karrel has been struck by the sudden necessity for actual dollars, quarters and dimes. He writes:

“A week ago, all bets were that cash was on its way out in our world. Yesterday I picked up dinner at March Burger Lobster. I’m now sitting outside Donut Crazy with my iced coffee. Both establishments: cash only!

“The volatility of a pandemic. The shorter-term volatility of a severe power outage. For sure, not our last power outage. Maybe cash does remain a viable Plan B.”

It sure does. Provided your ATM has power.

(Photo/John Karrel)


A reader writes: “Could you provide an update on Optimum, the local cable/internet monopoly? How widespread is their outage? When will they get back online? They are not answering calls or calling back.

“By the way, when I called to cancel part of my service due to an exorbitant monthly fee (before the storm hit), they told me they closed their cancellation department.”

I don’t have any info from Optimum (or Altice, the parent company). I don’t have any sources there either. If any readers knows the answers — or has a special number to call — please click “Comments” below.


You may not have had power. But Mystic Bowie and Talking Dreads had plenty of it yesterday.

The popular band rocked Westport, in the 2nd of back-to-back sold-out “Supper & Soul” shows at the Imperial Avenue parking lot.

Everyone — the powered-up and the power-less — had a fantastic time. Kudos to Mystic and the Dreads. And of course to the Westport Weston Chamber of Commerce. Which should probably change its name to “Chamber of Concerts.”

A small part of the large crowd last night.


For the past few days, Westport was up the proverbial creek, without the proverbial paddle.

But grab those paddles. August 14-31 are the dates for the 5th annual Paddle for the Sound. This year it’s virtual, so even the most land-locked lubbers can join.

For 17 days, Save the Sound will help participants raise awareness and funds to find and fix pollution sources, while leading habitat restoration projects throughout the Long Island Sound region.

Prizes will be awarded to 1st place finishers in the Paddle/Kayak, Sail, and Run/Walk divisions for total distance traveled or time spent doing their sport over the span of the event. Prizes also go to the top fundraisers.

Participants will start their virtual races from self-selected launch points, tracking their miles and time with each excursion. Those interested in supporting without racing can “raise their paddle” in an online virtual auction featuring private boat excursions, local artisan products, and a signed New York Giants jersey. For more information and to register, click here.


Local photographer Michael Chait, whose photographs are part of the permanent collection in the Brooklyn Museum, has an outdoor photo show and sale closer to home.

It’s next Sunday (August 9, 12 to 5 p.m., in the outdoor courtyard at 11 Riverside Avenue). It’s an eclectic, “kooky” exhibit of photos through several decade, including classic cars and cityscapes. All are framed and ready to hang.

A classic car photo, by Michael Chait


Back in action, and with power: (among many other businesses): Granola Bar, Ignazio’s, and Joey’s by the Shore Featuring Elvira Mae’s Coffee Bar. We are getting back to normal!

PS: For the past few days, Kawa Ni has operated a food truck.

 

And finally … utility crews have arrived in Westport from all over. I haven’t seen a Wichita lineman — but I had a great chat Saturday with 2 from Neosho, Missouri, just a few miles from the Kansas border. They drove non-stop to get here, and are driving back and forth from their hotel — which is in Chicopee, Massachusetts (north of Springfield). Westport owes a huge thanks to all the linemen (and linewomen), working hard for us from all around North America.

Roundup: Still Waiting, Much More


There is hope! This was the scene at the Greens Farms railroad station staging area this morning. Fingers crossed …

(Photo/Robert Cornfield)


Meanwhile, work began on the badly damaged main transformer in Weston, on White Birch Lane.

(Photo/Sandy Rothenberg)


And once again, the Westport Library’s free WiFi had plenty of takers:

(Photo/Samuel Wang)


Brandon Malin — the very sharp teenager who contributes great drone photos and more to “06880” — checks in with NBC CT chief meteorologist Ryan Hanrahan’s list of Connecticut’s 5 worst storms (in terms of Eversource outages):

1: October snowstorm (803,000 outages)
2: Tropical storm Irene (671,000 outages)
3: Tropical storm Isaias (600,000+ outages)
4: Hurricane Gloria (506,000 outages)
5: Hurricane Sandy (497,000 outages).

Who knew that 2 tropical storms and a snowstorm could do more damage than a hurricane?

Saugatuck Avenue (Photo/Scott Singer)


David Meth calls this scene at the corner of Main Street and Cross Highway “a disaster waiting to happen.” I call it “morning in Westport.”


And no, it’s not just you. Optimum/Altice’s website was down this morning, with an internal server issue.

A customer service representative cheerfully suggested I check back “every hour or so. Or in 24 or 48 hours.”

Fortunately, it was back up later this morning. These days, little things mean a lot.


The CARES concert — featuring an all-star lineup of local talent — has been postponed. The new date is Sunday, August 16, at 7:30 p.m. Click here for details.

Max Herman, concert mastermind


And finally .., of course:

[OPINION] Optimum: Not Optimal

Alert — and frustrated — “06880” reader Luisa Francoeur writes:

In the continuing storm saga, I wonder how many people have experienced problems with Optimum/Cablevision.

Over the years I have been quite pleased with their customer service. The online, chat and even telephone assistance  has been prompt, friendly and successful.

However, now that we have cable lines down on our street, it is another story.

If you call, the online menu is designed to funnel you into a robotic answer. Unless you know to stonewall and continue saying “representative,” there is no option to speak with a person. And the system they have does not acknowledge that any problems can occur outside with their lines.

Once I got into the queue, it was so long that they offered a callback. But when I called back, they asked me again to indicate by the keypad whether I was on the line, whether I needed to actually speak to a person, or if I wanted to cancel the call.

I pressed the number request — but it didn’t work. So I waited until the end of all those options — and it still did not work.

Finally they told me I had used up all the time they allow for an answer. Just like that, they ended the call.

Net result: no customer service at all.

“06880” has heard from other Optimum customers that when their cable went out, they could not contact any actual human being (though their call was “very important” to the company). Some customers may still not have service. If you’ve had a recent experience with Cablevision — positive or negative — click “Comments” below.

Moments after sending me the story above, an Optimum repair truck appeared on Luisa Francoeur’s road. That’s the good news. The bad news is, they were there to fix her neighbor’s cable problem — not her own.

Customer Service (Blizzard Edition)

Someone must have told companies that — before a major weather-related calamity — they should email their customers: “We might not be here for you. But we’ll try.”

CL&POur inboxes were stuffed yesterday. CL&P told us they were already bringing in extra line crews. My condo’s management firm said they expected lots of calls, so be patient (and watch out for snow and ice).

Cablevision offered this stop-the-presses piece of advice: “If you lose electrical power to your home, your Optimum services will not work.”

Meanwhile, Frontier — which in just a few short months has accomplished the nearly impossible task of making customers wish they had AT&T back — advised, “Make sure you have food supplies, water, flashlights and a battery powered radio in case you are unable to leave your home.”

Sage advice. Except the email arrived at 9:08 p.m. — long after the snow started, and 8 minutes after Governor Malloy’s travel ban went into effect.

This works in a power outage -- though you'd have to teach your kids how to use it.

This works in a power outage — though you’d have to teach your kids how to use it.

To give Frontier credit, they did offer information that many folks (including non-Frontier customers) might not know: Customers with cordless phones who still have a traditional cordless phone can plug it directly into a wall jack.

Corded phones do not require electricity. They’ll still operate during a power outage.

Of course, by 9:08 p.m. it was too late to buy a corded phone if you didn’t already own one.

But Frontier is Usain Bolt compared to CVS. At 10:03 p.m. last night, they breathlessly emailed me: “Dan, Snow is On The Way! Don’t wait! Get storm essentials & an emergency checklist.”

It was a little late for that. But in a pinch, I could call them on my corded phone.