Tag Archives: Frontier Comm

Customer Service (Blizzard Edition)

Someone must have told companies that — before a major weather-related calamity — they should email their customers: “We might not be here for you. But we’ll try.”

CL&POur inboxes were stuffed yesterday. CL&P told us they were already bringing in extra line crews. My condo’s management firm said they expected lots of calls, so be patient (and watch out for snow and ice).

Cablevision offered this stop-the-presses piece of advice: “If you lose electrical power to your home, your Optimum services will not work.”

Meanwhile, Frontier — which in just a few short months has accomplished the nearly impossible task of making customers wish they had AT&T back — advised, “Make sure you have food supplies, water, flashlights and a battery powered radio in case you are unable to leave your home.”

Sage advice. Except the email arrived at 9:08 p.m. — long after the snow started, and 8 minutes after Governor Malloy’s travel ban went into effect.

This works in a power outage -- though you'd have to teach your kids how to use it.

This works in a power outage — though you’d have to teach your kids how to use it.

To give Frontier credit, they did offer information that many folks (including non-Frontier customers) might not know: Customers with cordless phones who still have a traditional cordless phone can plug it directly into a wall jack.

Corded phones do not require electricity. They’ll still operate during a power outage.

Of course, by 9:08 p.m. it was too late to buy a corded phone if you didn’t already own one.

But Frontier is Usain Bolt compared to CVS. At 10:03 p.m. last night, they breathlessly emailed me: “Dan, Snow is On The Way! Don’t wait! Get storm essentials & an emergency checklist.”

It was a little late for that. But in a pinch, I could call them on my corded phone.