What business owner tells a customer not to buy from him — that there’s a cheaper option elsewhere?
Dave Kernstock, thankfully.
The other day, the cord on the blinds in my office broke.
From somewhere deep in my brain, I remembered that Stanton Miles repairs window treatments.
I called. Dave came quickly. Just as quickly, he said that because I had a certain type of old cord, he could not fix it.
One option was to buy new blinds. But that would be expensive.
Instead, he said, he thought he could find someone who could help, at a much cheaper price.
Then, before leaving, Dave showed me exactly how to unscrew the blinds, and told me exactly how to pack them to ship via UPS.
Half an hour later, Dave called.
He had gone back to the store, gone online, and found a store that could help me — nowhere near a “valued customer.”
It turns out, that guy could not help either.
So I’m buying new blinds from Dave, at Stanton Miles. He’s already been back, to measure.
And to explain my options.
My new favorite blinds story. PS: They sell vacuum cleaners too.
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