What business owner tells a customer not to buy from him — that there’s a cheaper option elsewhere?
Dave Kernstock, thankfully.
The other day, the cord on the blinds in my office broke.
From somewhere deep in my brain, I remembered that Stanton Miles repairs window treatments.
I called. Dave came quickly. Just as quickly, he said that because I had a certain type of old cord, he could not fix it.
One option was to buy new blinds. But that would be expensive.
Instead, he said, he thought he could find someone who could help, at a much cheaper price.
Then, before leaving, Dave showed me exactly how to unscrew the blinds, and told me exactly how to pack them to ship via UPS.
Half an hour later, Dave called.
He had gone back to the store, gone online, and found a store that could help me — nowhere near a “valued customer.”
It turns out, that guy could not help either.
So I’m buying new blinds from Dave, at Stanton Miles. He’s already been back, to measure.
And to explain my options.
My new favorite blinds story. PS: They sell vacuum cleaners too.
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Agree, Stanton Miles is a valued store and resource. They have always done the right thing by us!
A real mensch! I’ll remember that place Stanton Miles..Dave!
Dave IS very honest. Been around for years. Great service.
Nice guy who can fix anything ‼️🇺🇸
We’ve been using Stanton Miles for years now. Dave is the best, very competent and completely affable! You’re lucky to have found him.
We have been using them for years.. The service they gave Dan is what they give every customer.. Including talking them into repair instead of new.. Great for blinds.
Couldn’t agree more about Dave fr Stanton Mikes, been doing business there for years and they couldn’t be nicer!!
Dave is fantastic, both for blinds and vac’s. I recently had a very similar experience with blind replacement-at one point I had to convince HIM that I needed a new shade vs. a repair!!
Dave is great. I have had similar experiences with him.
We were just discussing finding a place for blinds for some of our rooms. Now I know where to go. Thanks for this information!
Dave is a pleasure to deal with! He has always fixed things for me when he can and if not, is knowledgeable and fair about vacuum choices – I trust him completely!!! He also always remembers me when I come in the store – old fashioned customer service at it’s best!!!
I agree with all of the above. Dave always has a smile and is helpful. Old-time Westporter who shows everyone the same courtesy and service.
👏🏼 Stanton Miles for the win (pretty much always)!
Like harness salesman at the turn of the 20th century, soon skilled repair people will become extinct.
Like you, Dan, I am from a generation that was raised to fix things — a vacuum cleaner, the tv set, kitchen appliances, furniture, blinds, clothing and shoes.
We are fortunate to still have “fixers” like Dave at Stanton Miles, among us.
Congratulations to Dave and thank you, Dan, for reminding us of the Unsung Heroes in our midst.
Stanton Miles is terrific and Dave is super.
all true…AND he buys cool trucks.
Our parents grew up together in Southport. George and Marcia are wonderful too. Good family !
Love this Dan! Dave is wonderful and Stanton Miles is
a great Westport institution! A special shout out to Dave’s
wife Kathy who has been an incredible nurse in the NICU at Norwalk Hospital for over 35 years taking care of critically ill babies.
Dave is the BEST! We’ve been customers of his for many years and have always been exceptionally satisfied with blinds, shades, vacuums, etc.
Dave is the greatest and I’m so grateful for his services and the shop. Whether it be installing my wood blinds or repairing my vacuume cleaners (sometimes when I was in a pinch and needed it done quickly) he is always there to get the job done. Stanton is the definition of friendly neighborhood service!!
We have used stanton miles at three different houses for over 25 years fantastic service