Last Friday night, Frontier took over Connecticut telephone service from AT&T.
Many customers were unsure what that would mean. They found out quickly.
Karl Decker — an avid “06880” reader, and former English instructor at Staples — lost internet service until 4:30 p.m. Saturday. He was not the only one.
From another phone — and after countless renditions of recorded “We are aware…thank you for your patience” messages – he managed to reach Frontier. A techie described what was happening as “all chaos.” He added, “thousands are offline.”
On Sunday, Karl was in Westport (Country Curtains had a 15%-off sale). The store still had no internet. Folks from Greenwich said they were still out too — along with everyone else they knew.
At noon on Monday, staffers at the Monroe Y noted that many friends remained without service.
“Is this news or what?” Karl asks. “When there’s an electric failure, it’s ll over the papers!”