Tag Archives: Smart Water Westport

[OPINION] Westport: Watch Your Water Bill!

Smart Water Westport was formed in 2017, during the Aquarion North Avenue water tank debate.

Since then, that group of residents has followed the state’s water activities. Last year, the Public Utilities Regulatory Authority granted intervener status to Smart Water Westport in Aquarion’s rate case, allowing them to review thousands of documents and asked questions.

Smart Water Westport says:

Wednesday was an important day in Connecticut. For the first time in decades, the state’s utility regulator (PURA), rejected a requested rate hike by a utility.

Aquarion — our water company — sought a 30% rate increase over the next 3 years. In a 2-1 decision, PURA denied the request.

While this sounds like good news for customers, Westporters still face substantial increases — and still need to pay close attention. Here’s why:

1. Aquarion lost its bid for a rate hike because PURA found that it did not provide enough evidence to support the increase. This is a clear win for customers.

But those of us with yards, lawns or pools will still see an increase of up to 80%, because of a new rate structure that charges a premium for any water beyond what is deemed “essential.” The end result: Before you install a new lawn or turn on your irrigation system, think twice. At the very least, be sure to fix leaks — and plan for bigger bills.

2. Aquarion will most likely learn from this loss. We expect they will try to make a stronger case next time.

When they do that, it’s important that the town get credit for its conservation efforts, which are considerable.

It’s estimated that Westport’s water consumption will soon be down by 30% from the 2016 level, significantly more than Aquarion expected.

Unfortunately though, we won’t get credit for those savings. While we saved a great deal — mainly due to irrigation restrictions — we are seen as a wealthy town that can afford higher rates.

We need to fix that, so next time we can make the case to PURA that savings should be taken into account.

Westport’s water usage — including what’s stored in these North Avenue tanks — is down substantially, from 2016.

In fact, based on PURA’s decision, we estimate water bills in Westport are approximately twice as high as needed.

We are already paying 50% more than our neighbors in Norwalk. The difference is that Norwalk owns its water utility, while Westport is served by Aquarion, a private utility owned by Eversource.

This public/private distinction is a big part of the problem. But there are other reasons for our high rates as well.

For example, under current rules we wind up paying for Aquarion’s rate case proceedings. The cost of those proceedings is significant. This last proceeding alone would allow Norwalk water customers to cover their entire legal budget for the next 500 years (you read that correctly).

3. While water is certainly a critical resource, and we all agree that infrastructure investments are necessary, we are not sure we can trust Aquarion on these issues.

During this last go-round, for example, Aquarion basically told PURA that if they didn’t get their way, we could wind up like Flint, Michigan — a prophecy that even the regulators found “outlandish.” (PURA still approved $600 million in infrastructure investment, despite finding that Aquarion had not provided evidence for its “prudence,” as required by law).

Do we really need the new work that Aquarion is suggesting, or are they simply doing it to push more water around the state and/or make more money? We must be vigilant about these types of issues moving forward.

4. Finally, this is only the beginning: Aquarion is likely to appeal the decision.

We need to involve Westporters in the process and in a discussion about the state of water in our state, the future readiness of the system, and who will pay for it.

That’s why a group of us formed the non-profit Smart Water Westport, and are participating in the proceedings.

But we face huge hurdles, including that neither the state nor anyone else knows about the infrastructure situation because of a recognized “asymmetry of information.” (That basically means it is impossible to verify any information provided by private utilities).

But there is hope. As PURA’s chair recently noted, “If there is a message coming out of today, it is simply that PURA is prepared to hold regulated utilities accountable. And that’s what this decision does.”

Smart Water Westport encourages you to listen to the court’s deliberation on YouTube (below), where the 9-month process is summarized in a mere 20 minutes.

Please actively comment and support the decision. Even if you disagree, please consider commenting. Based on our experience, any comment is looked at and helps the state to improve the system for all of us.

If you have questions, please email smartwaterct@gmail.com. Thank you!

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“Smart Water Westport” Urges Action

According to “Smart Water Westport,” our town ranks first in Connecticut in water conservation.

However, the grassroots group says, Westport residents pay 50% more for water than Norwalkers, and more than double what our neighbors in Rhode Island and Massachusetts pay.

Meanwhile, Smart Water Westport has their eyes on the North Avenue water tanks. A few years ago, they secured almost 2,000 signatures on a petition for “smarter water solutions” in the debate over new tanks. In 2019, a regulator ruled that Aquarion intended to improve the situation, which led to a settlement. Construction began in 2020. 

Since then, residents near Staples High School — and everyone traveling the busy road — have watched  the project unfold.

Today, Smart Water Westport sends an open letter to Marissa Paslick Gillett. She chairs Connecticut’s Public Utilities Regulatory Authority (PURA). It says:

For the past 6 years, Westport residents have learned about the water systems in our town and state. While there are probably as many opinions on water as faucets in Westport, most of us agree on one point: If we knew in 2017 what we know now, there is no way that the tanks on North Avenue would have been approved.

One view of Aquarion’s North Avenue water tanks …

Today, we formally ask your agency to review the project in Westport. The reasons for such a review are the following:

  • Tank size: The new tanks on North Avenue are larger than the PURA ruling allows.
  • Water volume: Westport’s lack of water volume has never been an issue.
  • Violation of zoning laws: Aquarion essentially wrote its own permit.
  • Soil contamination: The soil on North Avenue was so contaminated that a specialized removal site rejected the delivery.
  • Innovation: Aquarion has no plans to install any 21st-century technologies.

Westport already has the nation’s highest utility costs in the Lower 48. You testified in March 2022 that Connecticut residents are suffering “death by a thousand cuts” (CT Examiner). We do not believe that it has to be this way, and we invite your agency to work with us to ensure:

  • fair and affordable rates for all residents,
  • safe water and increased fire protection, and
  • modern water management that actively addresses future challenges.

… and a close-up.

There is an urgency and importance for change now. Consider:

  • Water conservation and smart management will be imperative going forward; it must be part of the Connecticut Development and Future Commission working plan.
  • Important PURA projects, like the performance-based rate-setting framework or the advanced metering infrastructure, must include water issues.
  • Aquarion’s parent company, Eversource, has promised higher returns for investors, and this will result in even higher bills for Connecticut residents.
  • Issues surrounding water quality and fire protection have not been addressed.
  • Climate change has not even been considered in the State Water Plan.

Over the past 6 years, a group of neighbors has analyzed almost every number that Aquarion has publicly stated. In doing so, they have found many unanswered questions, instances of misleading information, and weak oversight, and this may explain why Connecticut ratepayers pay the nation’s highest water bills.

We are hopeful that this project will become a case study and model Westporters can look to with pride.

Kind regards,

Smart Water Westport

[OPINION] Aquarion’s Diversionary Tactics

Dr. Stefanie Lemcke is a technology entrepreneur. She moved to Westport in 2012, and is an immediate neighbor to the Aquarion property. She, her husband Marc and several other Westporters started Smart Water Westport, to educate the community on water issues. She writes:

Aquarion is the only water provider in Westport. and many towns nearby.

Water prices are proposed by Aquarion, and set by the Public Utilities Regulatory Authority. As Westporters might suspect from watching their water bills, prices always go one direction: up.

Though Connecticut has plenty of water, only residents of Hawaii and Alaska pay more.

Over the past few years, Aquarion filed for a special permit to dismantle the existing water tank on North Avenue, and replace it with 2 much larger tanks that would quadruple the water storage capacity.

PURA members and protesters at the Aquarion North Avenue water tower site visit in 2018 …

At meetings and through petitions, residents requested lower height of the tanks. Neighbors formed Smart Water Westport to argue for better management of our water, and smaller tanks.

The group raised 2 main arguments:

  • The North Avenue property was not zoned for such a large facility in a residential neighborhood (according to town zoning, water tanks are only allowed in AA neighborhoods if they served the immediate neighborhood)
  • The amount of water wasn’t needed for our town. The population had not increased, so why would we need 4 times the storage capacity?

Our state senators and First Selectman Jim Marpe wrote to Aquarion, supporting our request to decrease the tanks’ size.

Danielle Dobin, now chair of the Planning & Zoning Commission, wrote a personal appeal to Aquarion’s CEO to reconsider construction in this location.

Aquarion countered that Westport indeed faced a water shortage: Water usage was skyrocketing, and the company had implemented an irrigation schedule here to save water.

The company even bought television ads to convince us that without these tanks, we would face a terrible shortage of water.

In the end, a settlement granted Aquarion the right to build the tanks at a reduced height of the roof. The total price tag: $10 million, and a 2-year construction period.

… and the current tank.

Curiously, almost immediately after winning approval to build the tanks in the middle of a residential neighborhood, Aquarion applied to divert water from the Westport system to lower Fairfield.

The amount is unbelievably high. The permit asks to divert more than 14 million gallons per day.

Aquarion is telling us that we have more than enough water in our region, and we can easily divert some to Darien, New Canaan and Greenwich. Aquarion even sells water to Westchester and New York City.

All the arguments for building the tanks are suddenly flipped. There will be no shortage. There is plenty of water here: The Westport wells are actually not for Westport, but for Lower Fairfield.

On average, more than 60 million gallons per day is available (a number the company did not disclose during the water tank hearings).

The town of Fairfield and environmental agencies have filed for intervenor status, asking Aquarion to be transparent with their analysis and reasons regarding the need for this substantial increase in the volume of water diversion, as well as its impact on water quality, the environment, water usage and conservation.

Watch your water bills. Refurbishing the old tank would have cost just $1.5 million. Now, customers are paying for more than $10 million.

To make matters worse, we are paying for water that is diverted elsewhere, and sold to New York City.

Please email our town and state representatives, and our local P&Z chair. Ask them to get involved in the diversion petition, and to question Aquarion’s practice.

Also, register for May 4 (3 p.m., Zoom): the last discussion around Aquarion’s water diversion permit. Every citizen should have a say in how one of our most prized assets is being used — and the price we pay for it.