Last week, I stopped at Town Hall. I needed a copy of something on file at the Town Clerk’s office.
The clerk’s clerk could not have been friendlier or more efficient. She quickly found the document — it dated back to 1986. As she Xeroxed it, we chatted.
It was the sort of thing she does, I’m sure, countless times every day. Yet she made me feel like I was the most important person to visit all year.
Bureaucracies can be impersonal. (Hey, DMV and IRS, how you doin’?!)
It may be because this is — ultimately — just a small town. It may be because we’ve hired wonderful, and wonderfully nice, people. It may be because we’re very lucky.
But whatever the reason, Town Hall is filled with folks who make it a joy — not a chore — to go to.
You may need a property deed, a building permit or some other form. Perhaps you have a question, a problem or a complaint.
Whatever it is, the men and women who staff the many departments — assessor’s office, conservation, planning and zoning, human services, tax collector, registrar of voters — are there for us, all day and in all ways.
I don’t have any fantastic above-and-beyond stories. But I’m sure that many readers do. If you’ve got one, click “Comments” below.
(To nominate an Unsung Hero, email firstname.lastname@example.org)