Unsung Heroes #45

Last week, I stopped at Town Hall. I needed a copy of something on file at the Town Clerk’s office.

The clerk’s clerk could not have been friendlier or more efficient. She quickly found the document — it dated back to 1986. As she Xeroxed it, we chatted.

It was the sort of thing she does, I’m sure, countless times every day. Yet she made me feel like I was the most important person to visit all year.

Bureaucracies can be impersonal. (Hey, DMV and IRS, how you doin’?!)

It may be because this is — ultimately — just a small town. It may be because we’ve hired wonderful, and wonderfully nice, people. It may be because we’re very lucky.

But whatever the reason, Town Hall is filled with folks who make it a joy — not a chore — to go to.

You may need a property deed, a building permit or some other form. Perhaps you have a question, a problem or a complaint.

Whatever it is, the men and women who staff the many departments — assessor’s office, conservation, planning and zoning, human services, tax collector, registrar of voters — are there for us, all day and in all ways.

I don’t have any fantastic above-and-beyond stories. But I’m sure that many readers do. If you’ve got one, click “Comments” below.

(To nominate an Unsung Hero, email dwoog@optonline.net)

11 responses to “Unsung Heroes #45

  1. Michael Calise

    The “above -and- beyond story” in our Town Hall is that everyone considers their job their vocation and they always act in like fashion

  2. Susan Iseman

    I agree- I have always been treated with kindness and professionalism when there.

  3. We had paid a lot of money to have an out-of-town lawyer prepare our every-3-years probate report ($3,000-$4,000). Then we heard Judge Lisa Wexler speak a few times at the Senior Center and she said it was so easy to do that anyone could do it themselves. She couldn’t help, of course, but her probate clerk Shirley DeLuca would help. Oh my goodness! Shirley (also at Town Hall) couldn’t have been more helpful and patient and kind. And out didn’t cost us anything but the fee to file (which was the same additional fee when the lawyer did the work). As you said, Dan, everyone in that office is terrific. I love the folks in Town Hall!!

  4. Carol Beck-Swickard

    I went to school here until the 3rd grade (1956). It was then Bedford Elementary School. Does anyone have any 1950ish pictures?

    • Mary Cookman Schmerker Staples '58

      I have a 1952 picture of the 6th grade class of Bedford Elementary on the front steps and an earlier one, about 1946 of my kindergarten class in the same spot. I could scan it and sent it to Dan if that is o.k. with him and you. It might be a day or two before I have the time to dig it out to scan. I might eve have a Bedford Jr. High picture, different location of course, that includes Michael Calise!

  5. It’s always a pleasant adventure at Town Hall. All are patiently helpful, kind, and generous with their knowledgable. From dog tags to land records, bus tokens to taxes, I generally learn something new. They are just amazing.

  6. Dan, thank you for giving recognition to our Town employees for their service to our community. Westport is fortunate that we have attracted and retained individuals who are professional, personable and service oriented throughout all our departments. And I am fortunate to have the support of such a truly dedicated staff. They have truly taken the concept of being “citizen centric” to heart.

  7. Nancy Powers Conklin

    I, myself was at the Westport Town Hall last week to get my husband’s new clamming permit. The nice young lady who helped me made it the easiest thing I did all day! She was pleasant, efficient and just plain nice. Another unsung hero. I regret that I did not get her name.

  8. Suzanne L. Wilson

    And don’t forget to enjoy the Bicentennial Art collection in the lobby!