Unsung Hero #41

We can dump on the Connecticut Department of Transportation all we want.

And we do.

But we also give shout-outs when shout-outs are due.

The other day, Westporter Rob Feakins had a blowout on I-95. He pulled over to the shoulder, and started to change the tire.

Intimidated by tractor-trailers flying by — 2 feet away, at 65 miles an hour — he got back in the car and called AAA.

They said it would be 2 hours before a service truck could come.

After half an hour, Rob got out and started loosening the lug nuts. It took a while, because he kept glancing nervously over his shoulder.

As he was pulling the jack out, a big orange DOT truck pulled up behind.

The driver — Nelson — offered to change Rob’s tire.

At no charge.

Rob said, “But you’re not from AAA.”

No, Nelson replied. DOT offers Patrol Assist. And its trucks patrol I-95 constantly.

Nelson waved off Rob’s offer of help.

Then he waved off Rob’s offer of a tip. He’s a state employee, he told Rob proudly.

Nelson may have just been doing his job. But to Rob — and countless other motorists — he and his co-workers are unsung heroes.

DOT’s Patrol Assist changes tires, jump starts batteries, troubleshoots — and finally, if necessary, calls a tow truck.

The service is underwritten by State Farm, and runs weekdays from 5:30 a.m. to 7 p.m. Besides 95, it’s available on the Merritt and Wilbur Cross Parkways, I-84, I-91, I-291, I-395, and Routes 2, Route 7 and Route 8 and Route 15. For more information, click here.

(To nominate an Unsung Hero, email dwoog@optonline.net)

2 responses to “Unsung Hero #41

  1. Nice…but DOT still sends 4 men and two trucks to fill a 2 sg ft pot hole; time after time.

  2. Caryl Beatus