It’s the middle of winter. The weather will get worse before it gets better. The flu season is the most deadly since the pandemic of 1918, or something like that. Everyone in town is sneezy and grumpy.
It’s time for a smile.
That’s what you — and everyone else — gets the moment we walk into Trader Joe’s.
It doesn’t matter if there’s no one in line, or the entire town has descended to buy milk, bread and eggs because an inch of snow is forecast.
It doesn’t matter if it’s 9 a.m., midday or seconds before closing.
The staff at Trader Joe’s is astonishingly — and always — upbeat, helpful, friendly, genuinely interested, and (a retail rarity for sure) efficient.
They smile when they ring you up. They smile when they tell you those berries look bad, and ring the bell so someone else can fetch better ones. They smile as you fumble through your change, then tell you to forget those pennies — no problem!
They smile when people grab the daily samples, without so much as a “thank you.” They smile as they corral shopping carts outside in the freezing cold, because too many people are too lazy to return them themselves.
They even smile when you complain about the parking lot, over which they have absolutely no control and hate as much as you do.
Everyone has his or her favorite Trader Joe’s guy or girl. But really, they’re all special.
Which is why everyone who works at the Westport Trader Joe’s is this week’s Unsung Hero.