Fastest Internet In Westport

Bill Costello is the newest newcomer to Westport (and to our extended “06880” family). He’d like our help.

Bill is looking for the fastest and most reliable internet service provider. Internet speed and reliability are of primary importance. TV service and landline are secondary.

I told him we’d crowd-source this one. I’m sure he’s not the only person looking for the wisdom of other Westporters (only!)Β on this subject.

Click “Comments” to add your recommendations and experiences. Including which internet providers to stay far away from.

internet providers

35 responses to “Fastest Internet In Westport

  1. Martin Gitlin

    It will depend on where he is located. Back in the AT&T days, before Frontier, they were advertizing UVERSE with higher speeds than Optimum, so I signed up. It ends up, though, that UVERSE was really repackaged DSL and since I was more than a mile from the nearest node, it wouldn’t work for me, so I returned to Optimum, which has different speed options. I have the highest speed option and haven’t had any recent complaints (but have had complaints in the past). Satellite-based internet has not been an option for me because of all the trees.

  2. Beau James

    Greetings, Internet speed has been my great frustration. Originally had the old Optimum which was slow. Switched to AT&T that evolved into Frontier. Highest rates for upload/download 20 MPS/2.5MPS and that was with “Boost”. Just switched back to Optimum. Ran new lines, buried part of them to the house, cleaned up the mess of wires acquired over the years. Best news: Regular service 50MPS/25MPS. I could double that with their “boost” type program. All for less money.

    • Hi Beau – Still impressed by your tech savviness AND that you read the great Dan Woog! We have so much in common πŸ˜‰ Your FlairFriend, Alli

  3. Optimum

  4. Larry Perlstein

    There are not many choices. The fastest service is likely through Verizon FIOS but it’s not available in Westport as far as I know. Next is Optimum which I use — it’s been fine — reliable and fast. I’d stay away from UVERSE or DirecTV. Of course, it depends on what he wants to do — none of these options may be fast enough if he’s planning on hosting websites out of his house — though I don’t know what anyone would do that. I’m happy to provide more help if needed.

  5. Matt Murray

    Cablevision’s “Optimum” service is pretty good all things considered. They first installed broadband in Westport in November of 1997 (I was the envy of friends and family).

    Cablevision had been planning ahead since they went live in 1982 with 52 channels. Since consumer interest in the internet didn’t really exist then, it wasn’t viable per say but they had set up the system to send signal out of their headend AND back to it. I suspect they were ahead of their peers. But Charles Dolan was already smart by offering cable out on the eastern end of Long Island (“who’d pay for what we get for free?!”). He was also a starter of HBO and other nets.

    FWIW, a few of my neighbors were on Frontier/ATT/SBC/SNET, but have since connected to Cablevision.

  6. David Webster

    I pay for Optimum’s highest tier, and it delivers. No issues and very fast in my experience over 5 years. Here’s a speedtest I just ran on my machine. I get this pretty consistently. My connection is overkill, but i work from home, do video conferencing, and have 4 other family members who like to binge-watch Netflix, Hulu, YouTube, Spotify, etc…
    http://www.speedtest.net/my-result/5312374547

  7. Terry Eldh

    Optimum OK, but I’m also looking for faster service!!!

  8. David Webster

    I will offer one additional piece of counsel. I know many, many people who end up blaming their slow internet speeds on their provider when the issue is actually in their house. 4 culprits I see most often:

    1) Too many splitters on the coax line coming into your house before the cable modem gives you a flaky signal from provider.

    2) You have an old, slower router that has un-optimized settings on it or only supports older WiFi standards.

    3) You have a bunch of neighbors who are all using the same WiFi channel.

    4) You have purchased one of those dubious “wifi extenders” that increase the range of your WiFi to your backyard, basement, attic, etc… but at the cost of half of your expected speed (read the fine print, that’s how they work).

    The only way to really know what’s going on is to connect a computer directly to your router/modem via ethernet cable and test your speed that way. If you are getting what you pay for at the source, but not elsewhere in your house, don’t bother switching providers or calling them. The issue is your gear/setup. And because this is Dan’s blog and I know what kind of discussions happen here, I’ll also point out that I’ve met folks who are trying to cover a 7000+ SQ foot house with a single $50 router in their basement. That ain’t gonna happen. πŸ˜‰

  9. Matt Murray

    This^^^

    Cablevision will give you updated modems, etc. Frontier doesn’t give much of anything, let alone a damn. Lot’s of CV’s call support is in Long Island, not off-shored.

  10. Maury Wind

    Please publish the results of this search.

  11. Lee Fleming

    My husband helps people and small businesses all over Fairfield County with tech support and internet set ups. Since FIOS is not available around here, he always recommends Optimum or Optimum Business (where appropriate) and to get as good equipment as you can afford (read the reviews/recommendations before buying) (does NOT recommend Optimum’s wi-fi router), start with the “regular” speed internet and ramp up if that doesn’t work well for you. We have this setup and have not needed to ramp up. Stay far, far away from Frontier (he’s had to help a lot of clients switch from Frontier to Optimum after they finally gave up on it) and any of the satellite offerings as those are unreliable. He also said the biggest mistake people make when they’re trying to get boosters to work is they plug them in to power strips instead of into a wall socket — boosters use the copper wiring in your electrical system to boost signals so power strips are not gonna work.

    So far, Optimum has been pretty reliable, though it costs too much.

  12. Bobbie Herman

    We use Frontier because we need land lines, but frankly, it sucks. We’ve been without phone service since Friday. We’ve been relying on our cell phones. And the TV service is spotty, too. Frontier was recently sold to a company in Texas. I wish there was an alternative.

    • Jennifer Rankine

      You can port your land line number to Optimum and bundle your service. I dropped Frontier to do so, as I agree their service is terrible. Also inexpensive to add additional land lines under Optimum if desired.

      • David Loffredo

        Ditto – any my monthly bill actually decreased! Should have done it a decade ago.

    • Peter Blau

      No FTR has not been acquired. What they’ve recently done is acquire a bunch of the smaller wireline phone systems (3+ million subscribers) owned by Verizon outside VZ’s core Northeast US territory: i.e. in California, Texas, Florida. FTR believes they can make money by consolidating operations and cutting costs across the expanded business. But of course VZ enjoys economies of scale far larger than FTR (and is also proftiable, unlike FTR) and still they thought selling all this stuff was the better deal.

  13. Karen Wambach

    Definitely NOT Frontier!

  14. Bill Costello

    What an overwhelming and fast response. Thank you all for the advice. Seems the consensus is Optimum for the best combination of speed, service and reliability. Many thanks for helping out the “new guy”.

    Bill Costello

  15. David Webster is absolutely spot on on both posts. I’m doing the overkill thing soon.

  16. jackarongoldenberg

    When we have any question at all about how to handle something that is Internet or digital-related, we turn to our 16-year old resident expert, Bob, Of course, the only reason Bob is a resident here is that we’ve kidnapped Bob and locked him in the attic.

    When we need to know anything at all about the Internet, or to complete a task that is incredibly complex (like downloading), we open the door to the attic and let the smell of pizza waft its way to the top.

    Bob comes down, follows up on whatever we need, then eats his slice of pizza. We reverse the procedure to get him back in the attic.

    Bob says Verizon Fios is his first choice for overall speed and reliability. However, Bob checked Verizon’s web site and found out that Fios is NOT available in Westport yet.

    I think Bob knew that all along. He just wanted an extra slice or two. Jack

  17. Peter Blau

    No surprise Frontier (the successor to SNET / ATT Connecticut) isn’t anyone’s favorite around here. They’re a Stamford based company, part of the “Still Revolutionary” Connecticut economic miracle as proclaimed by all the ads bought with our tax dollars.

    Formerly called Citizens Utilities, they made their fortunes buying up small “Hooterville” phone companies in markets with little competition. Harvesting. not improving, is their business model, and buying AT&T Connecticut in 2014 was too much of a stretch for their limited capabilities.

    Frontier (FTR) had a net loss of about 105,000 residential customers and 16,000 business customers in the 12 months ending 3-31-16 and this understates the problem, because telcos in this situation shore up customer numbers by offering cut-rate introductory offers, thus cannibalizing revenues.

    As of latest 10Q, quarterly revenue is flat vs. 1 yr ago but loss per share has quadrupled. Stock is trading at about $5 vs, $15 at the 2007 peak.

    If you have elderly parents, PLEASE check if they rely exclusively on Frontier for their phone service, and a good idea to check if they own this dog of a stock.

    • Matt Murray

      The CEO of Frontier at the time of the ATT/SBC/SNET purchase, Maggie Wilderotter, lives/d in Darien (actually her home has on the market since March of 2015, when it was announced she was steeping down.). She’s probably moving because of Frontier’s poor service.

      • In her last year at FTR, Ms. Wilderotter made over $12 million, so unlikely she is terribly concerned about the slow progress of the sale.

        • Matt Murray

          My post was in jest. And also loaded with typos/spelling errors. πŸ™ First day with the new hands! πŸ™‚ I wonder how Maggie is making ends meet? πŸ™‚

  18. Jeff Seaver

    Hi – I run an internet markering firm here, and though one can find fault with every service (and at some point or another we’ve tried them all) ranging from customer service to installation to tech support to cost to effective bandwidth, we have settled on Optimum in both home and office. I recommend the small increase in cost to their 50mbs plan, well worth it. I think there’s even a 100mbs but that may only be for business accts. Home throughput measured comes out, indeed, to low 50’s. I have used DSL and it drove us crazy, with poorly trained technicians who didnt understand the technology. My two cents (your mileage may vary). We also use Optimum Voice now and it’s been rock solid.

  19. Not Comcast, not Optimum, not Frontier, not U-verse, not Charter, not Verizon, or EarthLink but the rest are okay.

  20. Stacy Prince

    Optimum may be the best option for Westporters, but (as Lee Fleming says) it ain’t cheap. Get ready to be gouged more every year. Recently they got “no cost increase for service” cost increase by charging more for DVR boxes and remotes. And you’ll enjoy their super-special, non-optional “sports” fee, especially if you don’t watch sports.

  21. This is fascinating. Optimum has definitely improved over the years. I would imagine just a few years ago, they would have been hammered on all the criteria. Nice to see how many people think they’re doing a good job. I do too. And thanks to all who have helped Bill out!

  22. Elise Russi

    If you want good speed and only basic cable (channels 2 to 13) , then get Optimum plus Broadcast Basic. It’s cheap. Do away with the land line. Your home security company does not need a land line anymore to transmit a signal.

    • Bobbie Herman

      What do people use for phone service? Cell phones? I find them very difficult. You have to carry them from room to room (we have three extensions to make life easier), the signals are constantly breaking up, and they’re uncomfortable to use.

      By the way, Frontier finally came and fixed our land lines — after four days. The repair guy said that they’re growing so fast” that they’re understaffed, which is why my husband had to wait on Hold for two hours before he could speak to a live person. The repair guy also said that Frontier wants very much to please its customers. They could start by hiring more people.

      • Nancy Hunter Wilson

        Do you mean cordless phones or cell phones? I agree, it’s good to have a land line phone when the power goes out. Cell phones are good when you’re away from home. I hope you can find a wireless/cordless phone that works for you.

        • Bobbie Herman

          This was in answer to Elise Russi, who suggested I do away with my land line. I do have cordless phones in the house, but I would find using a cell phone exclusively to be difficult.

      • Fred Cantor

        Seemingly contrary to some of the people posting here, we’ve used Frontier for our internet and our land line phones (and have had no major problems). In fact, they were very quick when there was a cut in service due to a major storm and when we lost service due to the wire being knocked down accidentally by a truck).

  23. Wendy Cusick

    Just a side note (being this is about Internet)
    Hold on to your landlines folks!
    When all else fails..power outage. You still have a telephone to call for Help or call Eversource to give your location so they can pin point your location for quicker restoration.
    (True story lost power called Eversource. Eversource said have more people call in they were able to pin point location from multiple phone calls throughout Norwalk. Isolated problem and was able to redirect and bring power back up to everyone except for a dozen or so while they worked on the blown transformer.)

  24. Matt Murray

    When the power goes out a landline will stayed on. SNET had set up power backups that are fairly robust and the call will go through. It’s one of the reasons we continue with a LL. Sound quality is usually better and cell service is not great where we live. Yes, we do have a Verizon network extender which allows a mobile phone call to route through the cable connection (Cablevision).