Sure, times are tough. And sales are slow.
But that still doesn’t explain the insane amount of time K.C. — a sales associate at Silver’s — spent with me this week. Or the personal attention she lavished on my ridiculously petty watch band problem.
She knew from the start this was a super-cheap item. Yet she attacked it as if I was a plantinum-level customer, buying one of the crystal doodads beckoning in the front window.
When it was apparent that Silver’s could not repair my odd-sized strap, she continued like a bulldog. Finally she wrote the name and phone number of a place in Monroe that might help — and advised me of their store hours.
I walked away without spending a cent. But you can bet that the next time I make a big purchase — luggage, a wedding gift, maybe (who knows?) a crystal doodad — I’ll head straight to Silver’s.
And I’ll ask for K.C.