Dave Wilson wants to be an educated consumer.
That’s not easy — at least, not when he’s looking at internet providers.
He went to the Optimum store next to Fresh Market to get information about his current plan.
Right now he has 2 cable boxes and 2 phone lines, plus DVR and a core package. With taxes, it’s over $300 a month.
The MSG channels, for Knicks and Rangers games, were just blocked, due to an inability of Optimum and MSG to agree on carriage fees, Dave adds.
“I’m not even sure what the core package gives me now,” he says. “It’s so messed up.”
The Optimum folks could not print anything out, or even provide many details about different plans. “It varies,” they said vaguely.
Instead, they gave Dave a phone number to call, to learn more and negotiate.
He went to Optimum’s Norwalk location, and got nowhere there either.
“These locations are set up to sell phones and exchange cable hardware,” he says. “They’re very non-friendly consumer environments. It’s so strange to run a business this way.”
Frontier was no better.
He ended up on the phone with a call center “in some netherworld. They can’t fully describe or explain their offerings either. And they can’t email me information, ‘due to company policy.'”
All Dave wants is to educate himself about options (and get documentation of what he’s offered, so there is no bait-and-switch).
Since Dave can’t get much (or any) info from the companies himself, he hopes “06880” readers can help.
What do you know abou the cost of Optimum and Frontier? The quality of service? What are their strengths, weaknesses and differences?
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