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[OPINION] Verizon: Wrong Number!

Alert — and angry — “06880” reader Lawrence Weisman writes:

For reasons not relevant here, I wanted to change my cell phone account from one provider to another, while retaining the phone number I used for many years.

I went to the Verizon store in Southport. After an hour and a half I was told by the sales associate that an account had been opened, and my number would stay the same. She even placed a test call to that number to confirm it worked.

But when I returned home after a brief surgery, I discovered that in fact my number had been changed. No one had been able to reach me in my absence.

I revisited the Verizon store. The same associate reviewed the paperwork. She assured me she was not at fault — but alas, she did not know how to solve the problem.

I then spent almost 4 hours on the phone with what is euphemistically called “customer service.” I listened to elevator music (with the phone on speaker long enough for me to shave and shower), only to be told that nothing can be done to remedy the situation.

However, I should rest assured that the department involved was not at fault. That was followed by the requisite: “Is there anything else we can do to be of assistance today?”

So, Verizon has established to its satisfaction that the sales associate was not at fault, the department involved was not at fault, and they are therefore absolved of all responsibility.

I am stuck with having to inform dozens of people, credit cards and internet providers that I have a new and unwanted phone number. And I have no remedy, beyond sharing my outrage and frustration with your readers.

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