Someone must have told companies that — before a major weather-related calamity — they should email their customers: “We might not be here for you. But we’ll try.”
Cablevision offered this stop-the-presses piece of advice: “If you lose electrical power to your home, your Optimum services will not work.”
Meanwhile, Frontier — which in just a few short months has accomplished the nearly impossible task of making customers wish they had AT&T back — advised, “Make sure you have food supplies, water, flashlights and a battery powered radio in case you are unable to leave your home.”
Sage advice. Except the email arrived at 9:08 p.m. — long after the snow started, and 8 minutes after Governor Malloy’s travel ban went into effect.
To give Frontier credit, they did offer information that many folks (including non-Frontier customers) might not know: Customers with cordless phones who still have a traditional cordless phone can plug it directly into a wall jack.
Corded phones do not require electricity. They’ll still operate during a power outage.
Of course, by 9:08 p.m. it was too late to buy a corded phone if you didn’t already own one.
But Frontier is Usain Bolt compared to CVS. At 10:03 p.m. last night, they breathlessly emailed me: “Dan, Snow is On The Way! Don’t wait! Get storm essentials & an emergency checklist.”
It was a little late for that. But in a pinch, I could call them on my corded phone.