A perky voice said all staff members were busy assisting other customers. I had 3 options:
- Leave a message
- Get automated information on store hours and directions
- Place an order by credit card
I hit ol’ reliable “0” for operator. No go. I was hurled back to the original menu.
So AT&T — the company that promises “sophisticated solutions for multi-national businesses,” and which for over a century has “consistently provided innovative, reliable, high-quality products and services and excellent customer care” — can’t figure out how to let customers stay on the line, and wait for human help.
Although I’m sure if they found a way to do it and bill me, they would.