Monthly Archives: July 2009

More Great Customer Service

ToyotaToyota of Westport had a checkered reputation.  Some customers swore by them.  Others swore at them.

New owners re-named the dealership “New Country Toyota of Westport” — what is it, an emerging African nation? — but the changes go beyond the front door.

The high, imposing desk that separated service agents — sitting, Oz-like, in their own world — from lowly customers is gone.  In its place are low, friendly desks, the kind bankers now use.  (Not the best analogy, I know, but you get the picture.)

My appointment was 8 a.m.  On the dot, my car was whisked into a bay — another new concept for the dealership.

And not only did service consultant Jessica Sandri arrange a courtesy ride home — she offered to bring me back too.

When I’m ready to buy a new car, I’ll start at New Country.  Unfortunately, thanks to Toyota’s reputation for quality, that will be around 2019.

Take Back The Beep

David Pogue

David Pogue

David Pogue is a genius.

The New York Times technology columnist, “Missing Manual” publisher, Emmy-winning CBS correspondent and frequent NPR guest is a Westporter.  I’m proud to call him a friend.

I’m particularly excited about his latest crusade, announced today in his weekly (free) email column:  a nationwide effort to get US cellphone carriers to change the obnoxious, minutes-eating “instructions” we hear many times a day.

You know the ones:  “Record your message after the tone.  To send a numeric page, press 5.  When you are finished recording, hang up, or for delivery options, press pound.”

Has anyone, anywhere, ever sent a “numeric page”?  Considered other “delivery options”?  Or thought about holding on forever, unaware that it is possible simply to hang up?

Sounds humorous.  But those “instructions” are deadly serious.  We pay for them.  Cell executives have told David that they exist primarily to use up airtime.  He figured that if the 70 million customers of just 1 carrier — Verizon — leave or check messages twice a day, the company could rake in $620 million a year.

David wants to send a message right back.  He writes:

We’re going to descend, en masse, on our carriers.  Send them a complaint, politely but firmly.  Together, we’ll send them a LOT of complaints.

If enough of us make our unhappiness known, I’ll bet they’ll change.

I’ve told each of the four major carriers that they’ll be hearing from us.  They’ve told us where to send the messages:

* Verizon: Post a complaint here: http://bit.ly/FJncH

* AT&T: Send e-mail to Mark Siegel, executive director of media relations: MS8460@att.com

* Sprint: Post a complaint here: http://bit.ly/9CmrZ

* T-Mobile: Post a complaint here: http://bit.ly/2rKy0u

Three of the four carriers are just directing us to their general Web forums.  Smells like a cop-out, I know.  (As for AT&T:  Props to the guy for letting me publish his e-mail address!  Hope he knows what he’s in for!)

Yet all four carriers promise that they’ll read and consider our posts.  And we have two things going for us.

First, I have a feeling that the volume of complaints will be too big for them to ignore.  To that end, I hope you’ll pass these instructions along, blog them, Twitter them, and spread the word.  (Gizmodo, Consumerist and others have agreed to help out.)

And I hope you’ll take the time to complain yourself.  Do it now, before you forget.

Thanks, David, for trying to help save Americans millions of hours — and dollars.  I’ll contact all 4 carriers right now.

As for you “06680″ readers:  When you have finished reading this post, you may scroll down for more stories.  To contact me with comments, tips or photos, click the “Contact Me With Contacts, Tips Or Photos” links at the top or right side of this blog.  If you do not wish to read any more posts, you may log out now.

Siskel and Ebert and Ian Phillips

On the internet, the New Yorker cartoon goes, no one knows you’re a dog.

Or a Staples High School student writing film reviews that rival the most insightful criticism offered up by career professionals, on a blog you created yourself.

Ian Phillips with "Dare" star Emmy Rossum at Sundance.

Ian Phillips with "Dare" star Emmy Rossum at Sundance.

That’s exactly what Ian Phillips is doing.  Reel Deal has educated and opened minds of readers — far beyond Westport — since he created it in February 2008, midway through sophomore year.

Ian traces the blog’s genesis back to 6th grade, when he saw “Kill Bill” and realized that movies can be more than entertainment.  He researched every film it paid homage to, quickly discovering Stanley Kubrick, Martin Scorsese, spaghetti westerns and samurai films — and an enormous new passion.

A summer program at Brown helped him understand cinema.  The writing of critics like Roger Ebert, A.O. Scott and Manohla Dargis spurred him even more.

Like the best bloggers, Ian gets out in the field.  He attended Sundance this year, where he met important insiders — and blogged every day.

Ian has a keen idea for subjects.  He has listed the 10 movies of all time, described camping out for tickets, and argued with EW.com over the 5 most important years in film.

Ian Phillips with actor and "Saturday Night Live" cast member Bill Hader in front of the NBC studios in New York.

Ian Phillips with actor and "Saturday Night Live" cast member Bill Hader in front of the NBC studios in New York.

The Reel Deal has evolved beyond a movie blog, to incorporate other elements of pop culture.  Last month Ian honored Walter Cronkite by posting a clip of his work during the Kennedy assassination.  When Michael Jackson died, Ian wrote a post assessing his significance.

Ian hopes for a career as a film journalist — “not just a critic.”  At Sundance he learned that talking to people who make movies is more fascinating than talking about them.  He looks forward to traveling to Comic-Con, the Oscars and — his dream — Cannes.

When he gets there, people will realize how young the Reel Deal blogger is.

Based on his work, no one will care.

Housing Hope

It takes more than a heap o’ livin’ to make a house a home.

In the case of the Westport Rotary Centennial House — the supportive housing initiative in Saugatuck that welcomes its 1st tenants this weekend (4 single adults and 2 single parents, each with a child — all formerly homeless) — it takes dedicated, passionate and generous Westporters, working individually and in groups.

Westport's Rotary Centennial House

Westport's Rotary Centennial House

According to Peter Powell, president/CEO of the House’s sponsor, Homes With Hope (formerly the Interfaith Housing Association), the Centennial House became a home thanks to:

  • The late Bernice Corday, who in 2004 — heeding the IHA’s board of directors’ strategic plan — urged the Westport Rotary Clubs to adopt supportive housing as their centennial project.  That plan was written by Rotarian and IHA director Jim Marpe.
  • The Rotary Clubs, who eagerly adopted the project.  Each raised $25,000 long before there was a building to hang their name on. Fundraising efforts were led by Bill Scheffler (Westport Rotary Club) and John Franklin (Westport Sunrise Rotary Club).
  • Rotarian and real estate broker Bunny Mostad, who offered her services to find a suitable property — then donated her commission to the Centennial House.
  • Audrey Sparre and former IHA staffer Candace Buckley, who applied for and received a HUD grant of more than $300,000.  That leveraged the Rotary support fivefold, enabling purchase of the property.  Citibank, impressed, gave IHA a 3% loan to finance the rest of the purchase — then renewed the loan at the same rate many times.
  • The Connecticut Housing Finance  Authority provided funding, and IHA sold tax credits to CL&P.  The house is now owned by HWH/IHA free and clear.
  • HWH/IHA staff member Karen Mahar led construction efforts.  She attended countless meetings, monitored all expenses, made many design choices, worked with an array of people and gained skills she never thought she’d need.  “She brought the house in on budget, on time, and on her shoulders,” Powell says.

Up next:  more affordable supportive housing.  This fall Homes With Hope will open 10 apartments at a building owned by another non-profit.  Next year, 9 apartments open at Hales Court.  And HWH is seeking a lease on property to develop 12 more units.

Powell is adamant in his commitment to end homelessness, through permanent supportive housing.  With the help of many others, more houses will truly become Westport homes.

Rotarians and town officials cut the ribbon at the Homes With Hope opening ceremony. (Photo by Dense McLaughlin)

Rotarians, builders, realtors, and town and Homes With Hope officials cut the ribbon at the opening ceremony. (Photo by Denise McLaughlin)

Finding Paw-Radise In Westport

I don’t have a dog.  And when I drive I like to watch the road, not stare randomly at storefronts.

Pawradise, Westport CTSo for a few months I missed the news that Paw-Radise, a pretty poorly punnily named salon and spa for dogs, opened on Post Road West, just over the bridge across from the Inn at National Hall.  (Cat grooming can be provided after consulting with the head groomer — phew.)

Offerings include “state-of-the-art grooming with professional grooming stylists.”  Baths, shampoos, haircuts, blow drying, hand stripping, nail trimming, ear cleaning, pedicures, massage treatments, even aromatherapy — all are available at varying rates.

With human beings forgoing such luxuries — losing your job or pension can do that to you — what’s the demand for paying someone to brush your puggle’s teeth?

“So far so good — knock on wood,” says owner Aleida Kohen.

She admits that people who, in flusher times, might have groomed Spot every month, now cut back to every 2 months or so.

“But they still have to do it,” she says.  “So far we’ve been blessed.  People see the quality of what we do.  We’ve gotten very good reviews.”

Paw-Radise does not discriminate on the basis of age (“older dogs are generally mellow and easy to work with”) or behavior problems (“if it becomes impossible to complete a dog’s grooming due to safety issues, we will discontinue the grooming and charge only for the amount of work that was completed”).

Arf.

(For more information, click here or call 203-557-0558.)

Jordan’s Story

Westport is a town of remarkable people, doing amazing things.

But this might be the most inspiring story of all.

Jordan Teske

Jordan Teske

Jordan Teske grew up in Westport.  After graduating from Staples in 1999, she studied business at SMU.  Junior year in Madrid, Copenhagen and London (interning at Parliament) whetted her appetite for international travel and world service.

Returning home, she interned in Washington for Congressman Chris Shays.  But paying jobs were tough to find.  She needed money, so she cleaned bathrooms at the Ritz-Carlton.

“That was the most humbling experience,” Jordan recalls.  “I had a business degree, but I was the lowest paid employee.  But I loved getting to know the staff in the basement.”  She worked from the ground up — literally.

She worked 3 jobs at once, biking everywhere because she could not afford public transportation.

Somehow, Jordan found time to volunteer at a Virginia center for abused children.  She asked why she had been lucky enough to be born into a loving home, while these kids had so little.  Her dad said:  “Don’t ask why.  Ask what you can do about it.”

Meanwhile, in a pawn shop, she fell in love with a gorgeous necklace.  But it cost $100, and she did not have that.  On the advice of a friend, she began making her own jewelry.

Her designs were successful.  Friends bought them; then strangers.  Jordan developed a girls’ jewelry line — and created a fictional character to go along with it.

Soon she had Jordanka, a plucky heroine who is adopted by royalty, and saves the orphanage in the Czech Republic where she once lived.

On a trip to Romania, Jordan realized the extent of the Eastern European orphan crisis.  She met a doctor and his wife who help gypsy orphans, and incorporated their story into her next project:  a children’s book.

More trips — to Zambia and Uganda — opened her eyes to the needs of orphans.  Jordan had found her passion.

“We all have a mission here on earth,” she says.  “I’m not an artist, but I couldn’t afford an illustrator so I drew my own illustrations.”  They’re bright, beautiful — and 3-dimensional, incorporating fabric and jewelry.

"The Adventures of Jordanka"

"The Adventures of Jordanka"

Jordan is not a writer either, but she wrote a book that will spark children’s imaginations, challenge them to think of the plight of others, teach them the importance of kindess and determination, and educate them about the world.

The Adventures of Jordanka — 70 pages, with more than 100 illustrations — is now on sale.  Proceeds will help orphaned, abandoned and institutionalized children living in the Czech Republic.

And Jordan will be there to help too.

Just before Christmas, she lost her job with a film production company.  She sold virtually all her belongings, and this week moves to Prague.  Her dream is to actually open an orphanage there.

“You have to follow your dream, no matter what it is,” Jordan says.  “I believe in this so strongly.  I know it’s going to work.”

(The Adventures of Jordana is available at www.jordanka.com.  Jordan can be emailed directly:  info@jordanka.com.)

Death By Parking Lots

There are as many ways to get killed in Westport parking lots as there are banks on 1 block of the Post Road.  Here are my nominations for the most congested, least well designed, and hardest to maneuver lots in town.  Add your own favorites; just click “Comments.”

  • Compo Shopping Center. The CVS parking lot is is the mother of all misery.  It’s got it all:  a cramped, confusing and poorly marked center entry and exit; 2-way traffic that feeds in from several different directions; a 1-way exit lane from the back with more blind spots than a cataract convention, and — the coup de grace — a crater by the Post Road entrance that auto body shop owners revere.

    Note the two -- two! -- cars entering the CVS lot the wrong way.

    Note the two -- two! -- cars entering the CVS lot the wrong way.

  • Compo Acres Shopping Center. Across the street from the CVS lot, this is miserable in its own unique way.  There’s the 1-way lane in front of Tai Pan, with parking on both sides that attracts every driver with no ability to parallel park, and the entrance by Trader Joe’s that funnels 2 lanes of traffic into a congealed mess.  The rear offers more hazards, including squeezing past Patriot Bank, then attempting to edge left, Sisyphean-like, onto South Compo past 2 lanes of always-stopped traffic, and a view-obliterating traffic island.
  • The lot between the police station and Bank of America. You’d think a parking lot next to police headquarters would be a model of design and decorum.  You’d think wrong.  This section of the Jesup Avenue lot features parking spots dropped willy-nilly from the sky.  They align with nothing — neither the police station exits nor those from the bank lots.  There are no directional arrows and few stop signs.  There is, however, much hand-gesturing by drivers, which helps not at all.
  • Super Stop & Shop. I appreciate the extra-wide spaces next to each parking spot.  Unfortunately, they accomplish nada.  The lanes themselves are too narrow; the well-intentioned but space-eating trees force cars’ butts into traffic.  There’s always a cruise ship-sized delivery truck parked by the supermarket entrance, cutting off access the way Jenny Sanford recently cut off Mark.  And what’s with the no-left-turn-onto-the-Post-Road (wink wink) signs?  WTF?
  • Westfair Shopping Center. Directly across the street from Stop & Shop, this was outdated the moment it opened during the James K. Polk administration.  Yeah, it’s nice to park in front of each store.  But just try to get out.  Smart Car owners feel like they’re driving stretch limos, as they maneuver between the angled cars and traffic zooming past the other side of the low concrete barrier.  Don’t even try Plan B (circling behind the building to exit straight ahead).  Like Charlie on the MTA, you’ll never return.

Blood And The Playhouse

Beyond the fact that both are vivid shades of red, the Westport Country Playhouse and blood seem to have little in common.

But on August 3-8 the Playhouse will sponsor blood drives in New York and Greenwich.  Each donor receives a voucher for a free ticket to a 2009 or 2010 production — including the upcoming “How the Other Half Loves” and “That Championship Season.”

The Playhouse seems an unlikely sponsor for a blood drive.  But the connection is natural, says Cherie Quain — a Playhouse board member who helped develop the idea while serving another role, with the Penn Club of New York’s community service club.

“Particularly in these tough economic times, the Playhouse is trying to be more than just a place that puts on shows,” Cherie says.  “We want local folks to feel like it’s their home — a meeting place, a living place where they can exchange ideas, thoughts and feelings — and a place that gives back to the community.”  A blood drive gets to the heart of that.

The Playhouse is also reaching out to people who don’t live nearby, but might want to travel for a show “because we are warm and welcoming, different and special — a ‘family,’ if you will,” Cherie adds.

Finally, she notes:  “Even if you’re broke, you don’t need money to give blood.  And we can say ‘thank you’ with a ticket.”

(The New York City blood drive is August 3-7, MetLife Donor Center, 200 Park Ave, 7:30 a.m. to 2:30 p.m; appointments only at www.nybloodcenter.org, or call 800-933-2566 and mention “PCNY.”  The Greenwich blood drive is August 8 at the Hyatt Regency, 1800 East Putnam Ave., 8:30 a.m. to 1:30 p.m.; appointments only at www.bloodct.org, or call 203-305-3959.)

Give blood, see a play

Give blood, see a play

Beach Bathhouses

They’ve been there so long, we don’t even notice them.  They go by a couple of names — lockers, bathhouses — but except for a few sagging doors bearing rusty combination locks, no one seems to use them.

The Compo Beach bathhouses

The Compo Beach bathhouses

It’s time for the Compo Beach locker/bathhouses to go.

In the 1920s, 750 bathhouses rented by the hour.  In 1935 the “Nash Pavillion” — site of dining and dancing — burned to the ground, along with some bathhouses.

In the 1950s and early ’60s, bathhouses stretched all across the current playground.  They were dank and gloomy — scaring the hell out of me as a child, then providing great spots for hide-and-seek and rowdier carousing as I got older.  When they were demolished, a wonderful new section of beach opened up.

The same thing would happen if the last bathhouses — rotting largely unused behind Joey’s — were demolished.  No one’s making more land at Compo Beach, but we could reclaim some open space — in a prime location — with a few whacks of a wrecking ball.

Keep the still-handsome brick walls, if you wish.  But a bit of grass, a few picnic tables — maybe mini-golf, or something equally creative — in that now-wasted space would make  our beach even more attractive and popular than it is now.

And that’s saying something.

We All Live In A Yellow Submarine

Yellow SubmarineWhen Heinz Edelmann died Tuesday in Germany, obituaries lauded the graphic designer/illustrator’s contributions to the Beatles’ “Yellow Submarine” film — a hallucinogenic look that defined an era.

But without earlier contributions from Westporter Al Brodax, there would have been no movie — a movie which, according to the New York Times, influences music videos to this day.

Brodax was a film and TV producer.  In the 1950s he helped develop “Your Show of Shows,” and oversaw production of more than 200 Popeye shorts.

In the mid-1960s he produced an animated TV series featuring the Beatles.  He also produced and co-wrote the “Yellow Submarine” film.

It was Brodax’s idea to get the film’s colors and typography to dance and move — a concept that Edelmann brought to life.

So, in a way, the yellow submarine — and an entire generation of psychedelic art that followed — was launched right here in Westport.

(Al Brodax now lives in Weston, and heads the Brodax Film Group production company.)